Account Manager SMB/ Mid-Market

About the Role

Engineering the future of food delivery means more than just moving a meal from A to B; it's about fueled growth for the local heroes who power our cities. As an Account Manager at Uber Eats, you aren’t just managing a portfolio—you are the primary growth engine for a book of high-value Small-to-Medium and Mid-Market businesses.

This role is for the relentless problem-solver who is hungry to make a tangible impact on the bottom line of our partners and Uber alike. You will navigate the messy, fast-paced reality of post-sales engagement, turning high-potential merchants into long-term strategic partners. If you are energized by the challenge of managing the stakes of real-world business and are ready to own your results, this is where you’ll build your career.

This position is based in New York, NY or Boston, MA and follows a hybrid work schedule, with employees in the office Tuesday–Thursday.

What You'll Do

• Navigate and grow a high-value portfolio of SMB and Mid-Market restaurant partners, taking full ownership of their lifecycle from onboarding to long-term profitability.
• Build and maintain proactive communication channels with merchant partners via phone, email, and face-to-face meetings to earn trust fast and solve problems without a script.
• Identify and unlock new revenue streams through product adoption, location expansion, and upselling marketing solutions like ads and promotions.
• Lead through influence by partnering with Operations and Sales teams to resolve complex merchant pain points and unblock growth barriers.
• Track and analyze merchant KPIs and OKRs to conduct regular business reviews, turning raw commercial data into actionable growth strategies.
• Minimize risk by identifying and diligently resolving partnership threats to ensure 100% account retention.
• Standardize best practices within your territory, helping to help write the playbook for merchant success at scale.
• Champion the brand as an ambassador of Uber Eats’ mission, ensuring partners leverage the full potential of our digital-to-real-world platform.

Basic Qualifications

• Minimum 3 years of experience in sales, account management, or operations where you held full responsibility for hitting specific growth targets.
• Ability to communicate clearly and persuasively in a fast-paced environment.
• Demonstrated experience using data (Excel/Google Sheets) to build a business case and drive decision-making.

Preferred Qualifications

• Grit and Persistence: A proven willingness to "roll up your sleeves" and get in the weeds to hit quarterly revenue and retention targets.
• Systems Thinking: Ability to analyze restaurant needs strategically to unlock creative solutions for complex problems.
• Adaptability: Comfort with ambiguity and a track record of thriving in autonomous, evolving team environments.
• Data Storytelling: Proficiency in taking commercial data and making it digestible and compelling for merchant partners.
• Relationship Mastery: Strong interpersonal skills with the ability to probe for objections and eliminate barriers to gain commitment.

For Boston, MA-based roles: The total annualized on-target earnings (OTE) for this position are USD $89,286– USD $99,286. The base salary range for this role is USD$62,500 per year - USD$69,250 per year.

For New York, NY-based roles: The total annualized on-target earnings (OTE) for this position are USD $98,500 - $109,000. The base salary range for this role is USD$69,500 per year - USD$77,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.