Account Manager II, Eats SMB (Sales Plan)

About the Role

As an Account Manager you will act as the relationship orchestrator for our Hero Restaurant Partners, ensuring their ongoing success and identifying revenue growth opportunities. This role is 70% focused on upselling and cross-selling additional services and 30% on optimizing operational performance to ensure merchant success. Account Managers within the Hero segment act as trusted advisors, using data and insights to craft strong narratives that highlight Uber’s value proposition, impact, and growth. By engaging stakeholders at all levels, you’ll drive revenue expansion, implement upsell initiatives, and develop innovative strategies to strengthen and scale partnerships.

This role will be hybrid in Miami, FL (Tuesday - Thursday in office)

What You'll Do

• Own and manage relationships with key restaurant brands, serving as their main point of contact.
• Unlock revenue opportunities through strategic upselling and cross-selling
• Analyze performance metrics to identify growth opportunities​ and present data-driven recommendations to help partners optimize their performance.
• Create and execute strategic plans to achieve merchants goals​
• Build strong relationships with mid-level and senior stakeholders both internally and externally.
• Proactively identify operational bottlenecks and work with internal teams to resolve them.
• Work cross-functionally with sales, marketing, customer success teams, and other cross functional areas to drive merchant growth and satisfaction.

Basic Qualifications

• A minimum of 4 years of full time experience
• Bachelor's degree in Economics, Finance, Business Administration, or a related field.

Preferred Qualifications

• Relevant experience in account management or strategic sales with Key SMB clients (preferably in a tech, SaaS, advertising or retail media company).

For Miami, FL-based roles: The total annualized on-target earnings (OTE) for this position are USD $107,000-USD $119,000. The base salary range for this role is USD$75,000 per year - USD$83,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.