Senior Strategy & Operations Manager - Consumer Growth, Retail Taiwan

About the Role

Grocery & Retail (GR) is a fast-growing business within Uber Eats that enables consumers to get just about anything delivered through the Uber Eats app. And GR Taiwan is a strategically important and successful market for UberEats globally.

As a Senior Strategy & Operations Manager, you will play a pivotal role in shaping and executing strategies that drive consumer growth and deepen merchant partnerships. You’ll work closely with key merchants to co-develop initiatives that enhance selection, pricing, and consumer experience, ensuring both sides of the marketplace grow sustainably. You will also guide the formulation and execution of strategies across acquisition, engagement, and retention, leveraging insights from consumer journeys and optimizing in-app browsing experiences.

This role offers a unique opportunity to collaborate with regional and global cross-functional teams, while working directly with merchants to bring impactful, data-driven campaigns to life. The right candidate will be analytical, excellent in planning and execution, skilled in project management, passionate about what you do, and ready to roll up sleeves anytime.

What You'll Do

1. Strategy development: Shape and execute the consumer growth strategy for GR Taiwan by deriving actionable insights and providing recommendations to drive user and merchant growth
2. Consumer lifecycle management: Manage consumer lifecycle across user acquisition and retention, and improve user engagement by leveraging a variety of levers
3. Analytics & Insights: Track and evaluate key metrics, providing actionable insights to management team regarding user health, campaign plan and communication strategies
4. Merchant collaboration: Partner closely with key merchants to identify joint opportunities for growth, co-design campaigns, and optimize merchandising strategies that elevate both consumer engagement and merchant performance
5. Team and stakeholder management: Orchestrate and bring together the work of a wide range of cross-functional stakeholders, including local Operations, Strategy & Planning, Marketing, PR, Legal and global Operations, Product, Merchandising team

What You'll Need:

1. 6+ years of experience in data-driven marketing, digital marketing, strategy consulting, CRM and/or operational roles; preferably in eCommerce, B2C internet apps, retail, CPG industries
2. A team player who doesn’t mind rolling up your sleeves to do the day-to-day work
3. Excellent in presentation and verbal/written communication
4. Strong organization, planning and project management skills
5. Google office proficiency
6. English Fluency, reading, written and spoken
7. BA or BS

---- Preferred Qualifications ----

1. MBA
2. SQL

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.