Applications Developer I - ServiceNow

About the Role

The Application Developer, ServiceNow Platform is responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across ITSM, CMDB, Now Assist, and core platform capabilities, following ServiceNow development standards and best practices.

We are seeking a ServiceNow Developer with 4+ years of hands-on experience to build, enhance, and maintain the platform, leveraging Now Assist and generative AI capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within Uber’s broader technical ecosystem.

---- What the Candidate Will Do ----

1. Platform Development: Design, develop, and customize ServiceNow applications and modules, including writing complex Business Rules, Client Scripts, and UI Actions to meet business needs
2. Now Assist & Automation: Integrate and configure Now Assist features — including AI-assisted workflows, chat summarization, and virtual agent enhancements.
3. CMDB & Discovery: Manage CMDB health and data integrity by implementing Discovery Patterns, Identification and Reconciliation Engine (IRE) rules, and modeling relationships for Business Applications and Services
4. Integrations: Build and maintain seamless integrations between ServiceNow and external systems (e.g., JIRA, Workday, Monitoring tools) using REST/SOAP web services and Flow Designer
5. Solution Design: Collaborate with cross-functional teams and stakeholders to analyze requirements, creating technical design documents and workflows that drive operational efficiency
6. Support & Troubleshooting: Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform related issues and requests.
7. Continuous Improvement: Suggest and implement best practices for ServiceNow. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity.
8. Documentation: Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance.
9. Communication: Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst.

---- Basic Qualifications ----

1. 4+ years of experience as a ServiceNow Developer/Engineer working on enterprise-scale ServiceNow implementations.
2. Strong expertise in JavaScript, Glide API, HTML, CSS, AJAX, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes)
3. Hands-on experience with Now Assist technologies — generative AI workflows and skill kits on the Now Platform.
4. Deep understanding of ITSM modules (Incident, Request) and solid experience with CMDB configuration, including CSDM standards and asset management processes
5. Proven experience designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and Flow Designer
6. ServiceNow Certified System Administrator ( CSA) and Certified Application Developer ( CAD) are required
7. Excellent analytical and problem-solving skills, with a focus on finding pragmatic and effective solutions to complex technical challenges.
8. Strong verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.

---- Preferred Qualifications ----

1. Experience with CI/CD and DevOps on ServiceNow (source control, automated testing, release pipelines); Citizen Development governance experience preferred.
2. Experience supporting and governing citizen development on the ServiceNow platform, including establishing guardrails, standards, and reusable components to enable low-code/no-code development safely
3. Demonstrated experience using AI-powered developer tools as part of a daily engineering workflow (e.g., AI-assisted coding, debugging, test generation, documentation, or architectural reasoning), with the ability to clearly articulate how these tools improve productivity, quality, and delivery speed
4. Experience operating applications at enterprise scale with strict performance, security, and compliance requirements.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.