COE Specialist I

About the Role

At Uber, providing excellent customer support that establishes trust for riders and driver partners - our community - is a core feature of our product experience! We help people resolve their issues and turn unhappy users into our most loyal advocates. The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.

What You'll Do

• Deliver high-quality service across multiple support platforms (email, chat, phone).
• Be a passionate advocate for users while answering any questions that come your way.
• Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
• Triage issues and escalate them when necessary.
• Report & document issues with reporting parties using various platforms.
• Master multiple knowledge bases and contact management systems.

What You'll Need

-Croatian language B2 level

-English language B2 level

-6 months of previous experience in customer support

-Exceptional communication skills: Effective communicator, verbal & written.

-Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.

-Naturally Curious: Coachability, openness to incorporating feedback, and dedication to the improvement of your craft.

-Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.

-An Owner: Passionate and dedicated, you are deeply committed to taking Uber support to the next level and rising to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.

-Passionate: A genuine passion for Uber and exceptional customer support experiences

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.