Merchant Operations Manager (Ads), Merchant Growth

About the Role

Uber Eats is looking to grow the Merchant Growth team in Taiwan. As a Merchant Operations Manager, you will be responsible for leading and driving Ads product success by ensuring smooth and impactful go-to-market strategy, optimizing resource efficiency, as well as enhancing growth for both enterprise clients and SMB with scaling processes for our merchant partners while ensuring and maintaining a high standard of operational quality.

In this role, you will develop and execute key initiatives focused on scaling ads adoption and quality, and acting as the product champion. This role requires a data-driven mindset, analytical skills and strong program management experience who can partner cross-functionally to achieve growth targets and elevate our platform’s impact.

Your Impact in Role

• Own Taiwan Ads Net Revenue attainment — monitor ads product adoption, engagement, and churn. Drive growth & mitigation actions, producing weekly and monthly performance reviews for leadership
• Lead Ads forecasting each cycle by embedding Account Manager’s inputs balanced with data-driven recommendation, surfacing a consolidated country-level view to HQ Ads Finance team
• Partner with our central/global product teams to develop product solutions and support product launches to meet merchant needs/use cases
• Develop, operationalize and measure strategies for scaled programs to enable Uber Eats to hit our strategic objectives
• Develop analysis and experiments to support business decisions regarding growth opportunities.

The Experience You'll Bring

• Minimum 3 years of work experience in operations, product or analytics
• Executional excellence/ Initiative and ownership: you manage and deliver end-to-end projects with autonomy in an ever-changing, rapid growth environment with tight deadlines, and you have demonstrated ability to coordinate, plan and prioritize tasks across multiple projects
• Problem-solving and Analytical skills: you can interpret problems into business implications, break down problems into actionable pieces and develop meaningful insights from complex data in order to find solutions. You have experience with data analysis, impact sizing, and are highly comfortable working on Excel/Sheets and SQL
• Teamwork/ stakeholders management: you work well with other people and can handle engagement with multiple partners from different teams, locally and internationally
• Fluency in both written and verbal English and Mandarin

Preferred Qualifications

• Immersed in client-facing environments
• Some high-growth operations or startup experience is preferred
• Strong collaboration and communication skills, with the ability to work closely with cross-functional teams such as the Account Management team, Marketing, and Legal.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.