Enterprise Customer Success Manager, Uber Eats, Lisbon

About the Role

At Uber, we’re not just about getting you from A to B — we’re creating opportunities that move the world forward. Every day, we tackle challenges to connect drivers, riders, delivery partners, and eaters across 10,000+ cities globally. If you're passionate about innovation and eager to be part of a dynamic team, we want you to help shape the future of mobility.

Since launching Uber Eats in Portugal in 2017, we’ve become the most downloaded food delivery app in the country, serving over 10,000 stores across 75+ cities. We’re transforming the way people experience food delivery, offering convenience and local flavors with just a tap.

As an Enterprise Customer Success Manager, you’ll be at the heart of this exciting growth. You’ll build strategic relationships with key restaurant partners, driving their success and helping elevate the food delivery experience in Portugal. This is your chance to make a direct impact on one of Uber Eats' fastest-growing markets, shaping the future of food delivery and improving customer satisfaction every day.

What You’ll Do

• Drive results by supporting Enterprise Account Managers in growing top merchants, focusing on both revenue and operational excellence.

• Build strong, lasting relationships with key operations leaders at top restaurant partners, ensuring their success on the Uber Eats platform.

• Unlock opportunities by understanding merchant needs and offering solutions that boost their performance and growth.

• Advocate for Uber Eats by promoting our mission, values, and platform to partners, helping them thrive.

• Solve complex problems creatively to help partners navigate challenges and continuously improve their operations.

What You’ll Need

• Proven experience (4+ years) in account management, consulting, or operations, with a strong focus on achieving measurable results.

• Strong analytical skills and the ability to use data to identify opportunities and solve problems (Excel is a must; SQL is a plus).

• Exceptional communication skills in both Portuguese and English, with the ability to inspire and collaborate effectively.

• Empathy and passion for understanding and advocating for your partners’ needs, while driving their growth.

• Self-motivation and the ability to work independently in a fast-paced, dynamic environment.

• Organizational skills to manage multiple projects and deliver results on time.

Why this role?

• Make a real impact: Your work will directly contribute to the growth and success of Uber Eats in Portugal.

• Shape the future: Help define the next chapter of the food delivery industry in one of Uber’s fastest-growing markets.

• Ownership and growth: Lead key partnerships, drive results, and continuously learn in a dynamic, fast-paced environment.

• Collaborative culture: Join a team that values innovation, empathy, and continuous improvement.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.