Service Team Lead I

Uber Taiwan is looking for detail-oriented Team Lead to join our Payment Compliance team. The team is a part of our Uber Taiwan Payments processing and provides support to allow Uber to adhere to Anti Money Laundering/Counter Financing Terrorism (AML/CFT) regulations for all partners in Taiwan. In this role, you will perform reviews on the TM and SS processes on Uber’s partners to verify their identity and payment profiles.

What you will be doing:

• Manage team performance and drive results
• Lead, coach, mentor, and motivate employees
• Partner with Recruiting team on hiring
• Functional knowledge of are leading and act as a subject matter expert
• Spend percentage of time process work in functional area
• Address and resolve escalations
• Maintain stakeholder relationships
• Drive accountability on policies and other guidelines
• Support project work and improvements on processes
• Oversee AML audits or investigations and make recommendations to relevant clients
• Manage data and root cause analysis, recommending corrective and preventive measures
• Present trends, insights, defects, and improvements to business leaders at an audit level or in calibration meetings

Required Hard Skills and Experience:

• Experience in banking, Finance, E-comm, Marketplace AML/KYC
• At least 1 year of people management experience
• Basic project management skills
• Proficiency in Google Suite

Required Soft Skills:

• Communication, punctual, problem-solving, coaching & development, empathy, operational excellence, stakeholder management

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.