SMB Account Manager , Uber Eats (Czech Market)

About the Role Uber Eats is looking for a driven, ambitious Account Manager to join our high-impact SMB team, specifically focused on the Czech market. This isn’t a standard account management role where you follow a set script; it’s about navigating a fast-growing, high-stakes platform where the pace is intense and the problems are real.

You’ll be at the heart of our mission to move the real world, responsible for a portfolio of Enterprise restaurant partners. The challenge is in the balance: you must move with urgency to hit growth targets while staying resilient enough to handle the messiness of operational hurdles and shifting market dynamics. If you are someone who takes extreme ownership, stays calm under pressure, and is energized by the chance to turn complex partner challenges into success stories, you will thrive here. This role is for those who want to build, not just maintain.

What You’ll Do

• Drive Growth and Adoption: Navigate your portfolio of Enterprise accounts to increase product adoption and uncover new revenue opportunities, ensuring Uber Eats remains their platform of choice.

• Master the Lifecycle: Own the end-to-end partner experience, from prospecting new contacts within existing organizations to retaining and scaling high-value business.

• Solve the Messy Problems: Identify risks to partnerships early and work diligently to unblock operational friction, managing high-pressure situations with a focus on 100% account retention.

• Build Strategic Trust: Earn trust fast with key stakeholders, moving beyond transactional interactions to build long-term, strategic partnerships that survive a changing competitive landscape.

• Influence the Roadmap: Act as the voice of the Czech market by collecting and synthesizing partner feedback into actionable insights that shape our global product and business strategy.

• Collaborate and Navigate: Work cross-functionally with operations, marketing, and product teams to resolve blockers and deliver scalable solutions for your partners.

• Hustle and Execute: Manage your pipeline with discipline and grit, knowing that while some wins come fast, others require months of persistence and creative problem-solving.

Basic Qualifications

• Language Proficiency: Native or business-level fluency in Czech and English is mandatory.

• Professional Experience: 3+ years of experience in Account Management, Sales, Business Development, or Partnership Management.

• Influence Skills: Proven ability to frame a value proposition, navigate objections, and gain commitment from stakeholders.

• Education: A Bachelor's Degree or equivalent professional experience.

Preferred Qualifications

• Resilience and Grit: A "roll-up-the-sleeves" mentality with a track record of hitting ambitious revenue and retention targets in high-growth environments.

• Data-Driven Mindset: Proficiency in using data to drive commercial judgment and prioritize tasks based on quantified business impact.

• Organizational Excellence: Strong time management skills with the ability to navigate ambiguity and manage multiple high-priority projects simultaneously.

• Tech Stack: Experience with Salesforce or similar CRM tools to manage pipelines and partner health.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.