Account Manager, Grocery & Retail

About the Role

The Uber Eats team is seeking sharp, highly motivated individuals to join the Retail segment, managing some of our most strategic partners. As a Partner Manager, you will work closely with merchant partners to drive revenue growth, operational excellence, and customer experience. You will collaborate cross-functionally with local and central operations, product, sales, marketing, and engineering teams to optimize partnerships and deliver maximum value for both Uber and its merchant partners.

What You’ll Do:

1. Own the commercial relationship for assigned retail categories, managing multiple merchants through annual planning and regular weekly and monthly business reviews
2. Execute portfolio-level commercial strategies aligned with category and merchant-specific growth objectives
3. Partner closely with operations teams to ensure a high-quality consumer experience
4. Develop and implement action plans to improve key performance indicators, including tailored promotional strategies by category or specialty store
5. Present and recommend data-backed solutions to merchants, clearly articulating the value proposition of Ads and Direct offerings
6. Serve as the primary coordination point between merchants and internal teams to ensure accurate and timely execution

What You’ll Need:

1. Minimum 3 years of full-time professional experience in account management, retail, CPG, or a similar commercial role
2. Prior client-facing experience, ideally managing enterprise or mid-market accounts
3. Strong analytical capability with confidence in making data-driven decisions and applying sound business judgment
4. Demonstrated track record of managing complex partnerships and delivering measurable results

Preferred Qualifications

1. Experience in Platform, Retail, or CPG industries (preferred but not required)
2. Experience managing complex datasets and tracking and achieving multiple OKRs
3. Strong project management skills, including experience building joint business plans and delivering consistent performance outcomes
4. Demonstrated ability to operate effectively within a cross-functional organizational matrix
5. Experience partnering with Product and Engineering teams to surface insights and influence product improvements

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.