Retail Account Coordinator

About the Role

In this role, you will help strengthen merchant partnerships, support operational excellence, and contribute to delivering an outstanding customer experience.

This position combines analytical problem-solving with hands-on execution. You will be responsible for generating insights through data analysis while also supporting day-to-day commercial and operational activities that help optimize merchant performance and drive sustainable growth.

The role offers a dynamic environment where priorities may shift based on business needs. Some days may involve deep ownership of operational processes and strategic analysis, while others may focus on execution and cross-functional collaboration. The ideal candidate is adaptable, detail-oriented, collaborative, and excited to contribute to a fast-paced and evolving business.

What You’ll Do

• Support Account Managers in financial, operational, and planning processes.
• Build and maintain reports that track business performance across multiple data sources.
• Identify operational gaps and recommend process improvements or scalable solutions.
• Escalate and help resolve complex operational issues related to data sources, store performance, or app visibility.
• Support financial processes, including invoicing and overdue portfolio management.
• Execute commercial strategies for multiple merchant partners through weekly, monthly, and quarterly business reviews.
• Collaborate closely with cross-functional teams, including Catalog and Operations, to improve the customer experience and drive operational excellence.
• Analyze data to identify opportunities, pain points, and performance trends.
• Help identify and support new commercial growth opportunities.

What You'll Need

Basic Qualifications

• At least 1 or 2 years of professional experience in commercial, consulting, retail, or consumer packaged goods (CPG) environments.
• Strong analytical and problem-solving skills, with the ability to identify opportunities and support execution.
• Strong organizational and communication skills.
• Proficiency in Microsoft Excel and Google Workspace tools.
• Working knowledge of SQL.
• Detail-oriented with a proactive, hands-on approach.
• Professional proficiency in English, both written and spoken.
• Collaborative mindset and ability to work effectively in team environments.
• Strong presentation and communication skills.

Preferred Qualifications

• Experience managing stakeholders across cross-functional teams, including external merchant contacts and key decision-makers.
• Strong communication skills with the ability to clearly articulate the value of products, projects, and business initiatives.
• Experience supporting the execution of commercial strategies and business growth initiatives.
• Ability to manage multiple merchant relationships while maintaining strong attention to detail and execution quality.
• Positive, self-motivated, and team-oriented mindset with a willingness to learn and grow.
• Experience using CRM platforms such as Salesforce to manage workflows and daily activities.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.