Global Account Manager

About the Role

We’re looking for a highly motivated, analytical and relationship-driven Global Account Manager to help grow and retain a select portfolio of strategic multinational restaurant partners with national coverage. You’ll be at the center of helping our most sophisticated partners thrive on the Uber Eats platform - driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Own a high-value book of business: Manage a small portfolio of ultra-high value accounts, focusing on business strategy, revenue and profitability growth, operational health and client satisfaction.
2. Drive growth through consultative strategy and Joint Business Plans.
3. Align with partner and Uber Eats’ cross-country POCs to drive common solutions for topics that may be local or global.
4. Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.
5. Be the go-to expert for your partners: Serve as the trusted advisor—resolving conflicts, providing platform insights, and guiding partners toward business excellence.
6. Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.
7. Turn feedback into action: Synthesize partner insights into recommendations that influence Uber’s product and commercial roadmap.

---- Basic Qualifications ----

1. 6-8 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership)
2. Demonstrated ability to drive commercial success across the full sales lifecycle - from identifying opportunities to retaining and expanding accounts
3. Proven track record of building strong client relationships and delivering measurable impact, both commercial and operational
4. Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights
5. Excellent communication and interpersonal skills with a knack for navigating complex conversations and aligning multi-country stakeholders
6. Self-starter mindset with the ability to thrive in a fast-paced, high-growth environment
7. Native Portuguese and fluent in english

---- Preferred Qualifications ----

1. SQL
2. Consulting experience
3. Comfortable with CRM tools (Salesforce preferred) and Google Workspace

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.