Senior Merchant Operations Manager (Affordability and Co-marketing)

#Greatmindsdontthinkalike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Merchants (Restaurants) form the backbone of our business, and supporting restaurants is one of the key reasons we exist. From multinationals to mom-and-pop shops, they produce the delicious food that we deliver to our consumers every day, and Taiwan’s restaurant ecosystem and vibrant food culture are why Uber Eats in Taiwan has grown to be one of our top 4 most successful markets globally.

The Merchant team reports directly to the General Manager of Uber Eats Taiwan and covers strategy, sales, account management, and operations.

About the Role

As we aim to maintain sustained and profitable growth into 2030, our over 80,000 merchant partners will be even more critical to our success. You will be committed to growing merchants' online businesses by offering promotion solutions that delight customers. We believe that providing affordable selection and compelling campaigns to consumers is key to driving merchant success and deepening our competitive advantage.

Uber Eats Taiwan is seeking a talented Senior Strategy & Operations Manager (Affordability & Co-Marketing) to lead the development and execution of strategies that generate attractive promotions through win-win commercial constructs with our restaurant partners.

Your Impact in Role

(1) Growth Strategy Development and Implementation:

• Leverage data insights, experiment results, and resources to develop comprehensive go-to-market strategies that drives platform topline growth
• Identify and evaluate potential promotion products that can enhance merchant growth.
• Collaborate with cross-functional teams to align strategies with overall business goals.
• Monitor and report on key performance metrics to ensure strategic goals are met.

(2) Co-Marketing Initiatives Optimization:

• Oversee the co-marketing framework, a critical component of merchant growth, aimed at maximizing the performance of merchants’ promotion campaigns with enhanced visibility.
• Own the co-marketing deal desk, working with the Consumer team to conduct comprehensive resource planning and drive the effectiveness of the deal desk.
• Collaborate with the Account Management team to ensure the deal desk is reasonable, flexible, and tailored to merchant needs.
• Track and analyze the effectiveness of co-marketing efforts, making data-driven adjustments as needed.

(3) Co-Fund Planning:

• Understand the multifaceted business impact of co-funding budgets and the relationship between P&L
• Maximize the return for co-fund budget and ensure co-fund budget impact meet business goal
• Provide clear rationale, governance, review and optimize the workstream whenever needed
• Model out various scenarios to identify the best possible solutions.

(4) Stakeholder Management:

• Work closely with Account Management, Product teams, and the Consumer team to execute the above strategies.
• Influence the decision-making process to achieve mutual goals.
• Communicate regularly with senior leadership to provide updates and insights on growth initiatives.

The Experience You'll Bring

• Bachelor’s degree in Business Administration, Marketing, Operations Management, or a related field.
• 4+ years of experience in strategy, operations, or marketing
• Strong strategic thinking and data-driven problem-solving abilities.
• Excellent project management and organizational skills to handle multiple projects and deadlines simultaneously in a fast-paced, ever-changing environment.
• Advanced presentation skills and stakeholder management abilities.
• Proficiency in Mandarin and English is a must

Preferred Qualifications

• A background in a consulting firm and large consumer internet companies. Experience in product go-to-market strategy. Studied or worked abroad.
• Experience and strong interest in online advertising, marketing, sales, and category / account management will be a very big plus..
• SQL knowledge

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.