Head of Account Management, Enterprise Strategic

bout the Role

This role manages a portfolio of Strategic brands within Uber Eats Enterprise Japan. Your day-to-day will range from deep strategic planning and execution to hands-on tasks that ensure the strong growth and success of our largest brands.

This is a key playing-manager role: you will personally manage one to two key accounts while also leading a team of sales managers (AM, CSM, and AC), providing coaching, direction, and leadership.

You'll collaborate closely with cross-functional teams to maximize partner performance. In this role, you won't just impact a client's sales, you will influence their overall digitalization strategy and long-term business evolution.

What the Candidate Will Do

1. Lead and develop the team | Provide coaching, direction, and leadership for a team of sales managers
2. Drive cross-functional strategy | Work with XFN stakeholders to develop strategies to grow, engage, and deliver on Restaurant Partners' core objectives
3. Prioritize and segment | Plan and prioritize your team's focus areas and customer segmentation to ensure high efficiency and attainment of customer objectives, taking a strategic, solutions-based approach
4. Manage performance | Run regular review sessions with your team to track progress against goals, coaching and advising to close any performance gaps
5. Own strategic accounts | Build strong partnerships with the clients you directly manage, driving their digitalization by engaging with C-level executives

Basic Qualifications

1. Proven experience managing complex stakeholder environments, with the ability to influence and align diverse internal and external partners toward shared goals
2. 10+ years of sales experience, including 3+ years of people management experience
3. Strong communication skills in both English and Japanese
4. Strong negotiation and deal-making skills, with demonstrated success driving mutually beneficial commercial outcomes in a fast-paced, ambiguous environment
5. Excellent planning and organizational skills, with the ability to balance long-term strategic thinking with day-to-day executional excellence
6. Solid commercial acumen, including the ability to understand P&L drivers, evaluate trade-offs, and make data-informed decisions to drive growth

Preferred Qualifications

1. Industry background in technology, e-commerce, digital media, or food & beverage
2. Proven ability to thrive in a fast-paced, high-growth environment, with the resilience to adapt to changing priorities
3. Financial acumen with the ability to interpret and act on P&L and commercial data

A few notes:

• I split your "What the Candidate Will Need" header into the two qualification sections you'd already drafted, since the content cleanly maps to Basic/Preferred and the standalone header had no content under it.
• I removed the duplicate "provide coaching, direction and leadership" line that appeared both in About the Role and in What the Candidate Will Do, keeping it in the action-item section where it reads more naturally as a responsibility.
• Qualification #1 in Basic Qualifications is nearly identical in substance to the About the Role intro (managing complex stakeholder environments). Worth deciding if you want to tighten that overlap, or if repetition is intentional for emphasis.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.