Customer Success Manager, Global Delivery Partnerships

About the Role

As a Customer Success Manager (CSM) you will play a vital role in driving operational and growth-oriented success across GDP Mexico’s most strategic restaurant partnerships. Rather than managing direct account coverage, you will focus on building the planning infrastructure, guiding resource choices, and leading cross-functional projects that help our entire team thrive at scale.

You will collaborate closely with pod leads, Account Managers, and senior leadership to create the systems and rhythms that keep GDP Mexico operating at its best. This role offers high autonomy, making it a perfect fit for someone who loves designing structured frameworks rather than just executing tasks—and who builds strong relationships through great work and collaboration.

What You Will Do

• Operational Performance & Reporting: Guide our business review process by shaping monthly and quarterly narratives, gathering insights from account management pods, and delivering leadership-ready updates. You will maintain a continuous tracking system between review cycles to ensure our data tells a clear, evolving story.
• Strategic Resource Management: Design and guide the framework for how co-investment budgets are shared across restaurant partners and campaigns, replacing ad-hoc decisions with a consistent, transparent approach. You will track budget use, measure campaign impact, and share learnings to improve our joint success each cycle.
• Cross-Functional Project Leadership: Lead a portfolio of 2–3 active strategic projects at any given time, confidently managing timelines, processes, and high-quality outcomes.
• Planning & Quota Support: Guide the segment’s annual quota-setting cycle, standardizing how account-level data, growth goals, and team insights are shared with Sales Operations. You will partner with pod leads to ensure targets reflect real-world opportunities and run post-cycle reviews to keep improving our planning process each year.
• Internal Stakeholder Success: Prepare engaging internal presentations, briefing documents, and strategic summaries. You will help track open decisions and follow-up actions from leadership meetings, keeping projects moving forward smoothly.

What You'll Need

Basic Qualifications

• At least 5 years of relevant experience in strategy, operations, planning, or account management operations within a fast-paced or technology-driven environment.
• A Bachelor’s degree in Business Administration, Industrial Engineering, Economics, or a related field (or equivalent practical experience).
• Strong collaboration skills with a proven track record of bringing multiple internal teams together around shared goals.
• Great organizational skills, with the ability to manage complex, multi-workstream processes from start to finish.
• Excellent communication skills, including the ability to write clear, structured analysis and present ideas effectively.
• An analytical mindset, with a knack for turning performance data into meaningful stories and clear next steps.
• Proficiency with data and productivity tools, including Excel or Google Sheets for data modeling; basic SQL knowledge is a MUST for this level.
• An adaptable approach, with a passion for taking initiative and finding solutions in a dynamic environment.
• Professional fluency in English.

Preferred Qualifications

• Planning & Frameworks: Experience creating and managing planning frameworks, resource allocation processes, or operational rhythms across multiple teams.
• Strategic Thinking: Experience analyzing business data, spotting trends, and translating insights into clear recommendations for leadership, including building financial models to measure investment return.
• Cross-Functional Influence: A persuasive communicator who builds trust and drives great outcomes across Sales, Finance, Product, and Operations teams through collaborative teamwork.
• Self-Direction: Comfortable shaping ambiguous projects, setting high standards for your work, and managing multiple priorities smoothly. Prior experience in an internal strategy, planning, or business operations role is a big plus.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.