Enterprise Account Manager, Uber Eats - Madrid

About the Role

We’re looking for an exceptional Enterprise Account Manager to own and grow our strategic partners in Spain.

The Enterprise team is in charge of managing the Strategic Accounts within Delivery Business in Spain, defining the strategy for each account, managing key stakeholders on a daily basis and being responsible for the overall growth and profitability of their accounts.

This is a highly cross-functional, client-facing role with end-to-end responsibility across a portfolio of strategic accounts.

What You'll Do

• Manage Enterprise Accounts. The Account Manager will be responsible for managing some of the largest accounts within Uber Eats, setting vision and strategy, but also managing daily performance
• Drive client success and account health. Monitor operational metrics such as defect rate, order rejection rate, and ad spend efficiency, taking direct action to improve partner performance and overall experience
• Build analytical models to assess accounts performance
• Be the trusted Partner Advisor. Resolve issues, share platform insights, and guide partners toward business excellence
• Work on cross-area projects at team or company level, with great impact on company's strategy
• Manage senior stakeholders, being the main point of contact within Uber

What You'll Need

• +4 years of professional experience in a fast-paced, client-facing role (e.g. Account Management, Business Development, Customer Success, among others)
• Strong organizational and administrative skills with exceptional attention to detail
• Proven track record of building strong client relationships and delivering measurable impact, including experience in commercial negotiations
• Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights
• Excellent written and verbal communication skills in both Spanish and English with a knack for navigating complex conversations and aligning stakeholders
• Comfortable with spreadsheets (Excel or Google Sheets) and eager to learn new tools
• Native Spanish and fluent in English

Bonus Points If

• Experience working with Enterprise clients in a tech, food delivery, or retail environment
• Data-savvy and able to extract insights to support business decisions; familiarity with data tools like Looker or Salesforce is a plus
• Highly collaborative, with a proactive mindset and a problem-solving attitude
• Ability to manage competing priorities in a dynamic environment, delivering quality work on time
• Bachelor’s degree or equivalent experience

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.