Sr. Commercial Lead (m/w/d), Account Management, Uber Eats

About the Role

Restaurant Partners are the heart of Uber Eats—enabling us to deliver an unbeatable selection to customers while fueling our platform's rapid growth. As the Sr. Commercial Lead (m/w/d) for SMB Account Management in Germany, you'll act as a regional business owner, driving strategic growth, customer success, and operational excellence for our largest restaurant segment.

In this Berlin-based leadership role, you will lead a team of Account Managers and own the growth, satisfaction, and retention of SMB Restaurant Partners across your region. Your work will have a measurable impact on partner success, customer delight, and Uber Eats' market expansion.

What You’ll Do

• Lead & Develop Talent: Build and inspire a high-performing team of Account Managers, focusing on hiring, coaching, and retaining top talent to drive partner success.

• Accelerate Growth: Shape and execute the SMB strategy in your region—leveraging data, tools, and cross-functional support to drive restaurant partner growth, product adoption, and revenue uplift.

• Enhance Customer Experience: Ensure restaurant partners deliver exceptional service to end customers, through operational excellence and effective adoption of Uber’s tools and best practices.

• Drive Commercial Performance: Set clear targets and use data-driven insights to boost sales, increase partner engagement, and improve retention metrics.

• Build Strategic Relationships: Cultivate strong partnerships with SMB restaurant stakeholders—becoming a trusted advisor focused on mutual value creation.

• Collaborate Cross-Functionally: Work with Sales, Operations, Marketing, and Product to ensure alignment and impact across the customer lifecycle.

• Act as a Culture Carrier: Champion Uber’s values, promote an inclusive team culture, and lead with integrity.

What You Will Need

• Fluency in German and English and based in or willing to relocate to Berlin.

• Proven Leadership: Extensive experience managing and developing high-performing, target-driven commercial or account management teams.

• Customer-Centric Mindset: A strong background in client-facing roles, with experience navigating executive-level partnerships.

• Strategic & Operational Agility: A track record of designing scalable solutions and managing complex projects with measurable outcomes.

• Data-Driven Decision Making: Strong analytical skills with the ability to turn insights into action and communicate strategy to senior stakeholders.

• Commercial Acumen: Demonstrated success in account management, business development, or P&L ownership in a fast-paced environment.

• Strong Communication & Influence: World-class interpersonal skills with the ability to influence, inspire, and align cross-functional stakeholders.

Bonus Points If You Have

• Experience in tech, food delivery, or marketplace businesses.

• Familiarity with Salesforce, Looker, or similar CRM and BI tools.

• Prior experience with a multi-region or national commercial portfolio.

What Success Looks Like

• Your team consistently exceeds restaurant retention and growth targets.

• SMB partners report increased satisfaction and business outcomes on Uber Eats.

• You implement repeatable playbooks that scale performance across regions.

• You are recognized as a collaborative and strategic leader by peers and partners.

Why Join Uber

At Uber, you’ll work with best-in-class teammates in a culture that values performance and learning. You’ll solve complex problems at scale, make a tangible impact on real-world communities, and grow your career through constant innovation and challenge.

We foster an inclusive, high-performing environment where everyone can thrive. And we back our people with exceptional benefits, including wellness support, generous leave policies, and monthly Uber credits.

Learn more about our benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.