Strategy & Planning Coordinator

About the Role

Uber is transforming how people access what they need, when they need it—from local meals and groceries to everyday essentials and special occasions. The possibilities are constantly expanding. At Uber, we create opportunities not only for customers, but also for merchants looking to grow their businesses and delivery partners seeking flexible earning opportunities.

As part of the Quality team, you will help ensure that customers and delivery partners have a seamless experience on our platform. In this role, you will focus on improving processes across our Delivery Marketplace in Latin America. Your work will directly contribute to marketplace reliability, delivery timeliness, and overall delivery quality.

You will partner closely with cross-functional teams—including Product, Operations, and Customer Support—to identify root causes of delivery challenges and develop scalable solutions. Using data and insights, you will build and present business cases that drive alignment and informed decision-making.

We are looking for someone who is passionate about solving complex problems and improving experiences at scale. The ideal candidate is curious, resourceful, and proactive, with the ability to prioritize effectively, navigate ambiguity, and drive initiatives from concept to execution.

What You'll Do

• Identify and implement process improvements and product enhancements that improve delivery quality and the overall platform experience. Develop solutions that help delivery partners meet and exceed customer expectations across Restaurant, Grocery, and Retail deliveries.
• Support delivery partner engagement and growth on the platform by managing loyalty programs and benefits initiatives. Lead product rollouts, ensuring successful implementation and measurable operational impact.
• Scope and execute multiple projects focused on improving platform reliability. Own projects from design through launch, including defining requirements, aligning stakeholders, measuring impact, and supporting technical implementation. Maintain accountability for project outcomes and communication throughout the project lifecycle.
• Collaborate with local and global partners across Operations, Product, Customer Support, Policy, and Legal to design, test, and implement initiatives that improve marketplace performance.
• Apply a structured, data-driven approach to solving large-scale challenges. Analyze datasets to identify root causes of delivery issues, develop business cases that support key decisions, define performance metrics, build dashboards, and communicate findings and recommendations to leadership teams.What You'll Need

What You'll Need

Basic Qualifications

• Data-driven problem solving: Ability to define problems, analyze data, and generate actionable insights using objective analysis. Experience with SQL, Python, or similar analytical tools.
• Planning and organization: Ability to effectively manage priorities, resources, and timelines while executing work in a structured and efficient manner.
• Learning agility: Ability to quickly learn new skills, adapt to changing priorities, and apply lessons from experience in dynamic environments.
• Bachelor’s degree:  Degree in a quantitative or analytical field such as Engineering, Economics, Finance, Data Science, Mathematics, or a related discipline.
• Bilingual proficiency:  Professional proficiency in both English and Spanish.

Preferred Qualifications

• Strategic thinking: Ability to evaluate the broader implications of decisions, anticipate future needs, and translate strategy into effective execution.
• Cross-functional collaboration: Ability to build relationships, influence stakeholders, and align diverse teams around shared goals and priorities.
• Problem solving and resilience: Ability to navigate challenges, leverage available resources, and persist in driving solutions and outcomes.
• Communication skills: Strong storytelling, presentation, and communication skills, with the ability to translate data and insights into clear, compelling narratives for a variety of audiences.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.