Consumer Growth Operations Manager

About the Role

This is a unique opportunity to help shape the future of the food delivery category and the growth of Uber Eats in Mexico.

As a Consumer Growth Operations Manager, you will play a key role in developing and executing strategies that drive eater acquisition, retention, and engagement within a specific region. You’ll partner closely with local Territory teams and cross-functional Operations teams to ensure strategic alignment and operational excellence.

This role requires a balance of analytical thinking, strategic problem-solving, operational execution, and collaboration. You’ll work in a fast-paced, cross-functional environment where your contributions will have a visible and meaningful impact.

What the Candidate Will Do

• Develop and execute initiatives to improve eater acquisition, retention, and engagement.
• Build and manage a roadmap of growth opportunities aligned with regional business priorities.
• Analyze data and customer behavior to identify trends, insights, and areas for optimization.
• Scale new and existing processes to improve operational efficiency and business performance.
• Manage promotional budgets to support growth and engagement goals effectively.
• Partner with Product teams to identify opportunities that enhance the Uber Eats experience and ensure local market relevance.
• Collaborate cross-functionally with teams including Marketing, Community Operations, Policy, Communications, Legal, and Operations to support long-term growth initiatives.
• Communicate insights and recommendations clearly to stakeholders across multiple teams.
• Use SQL and Excel to extract insights, evaluate performance, and support data-driven decision-making.

Basic Qualifications

• Minimum of 4 years of experience solving analytical problems in fast-paced environments such as consulting, investment banking, technology, or high-growth startups.
• Professional proficiency in both English and Spanish.
• Strong analytical and critical thinking skills, with the ability to work effectively with data and ambiguity.
• Experience using data to drive decisions and communicate actionable insights across diverse teams.
• Strong written, verbal, and visual communication skills.
• Strong stakeholder management and cross-functional collaboration skills.
• Proficiency in Excel.

Preferred Qualifications

• Proficiency in SQL.
• Experience in growth strategy, marketplace operations, or consumer-focused businesses.
• Ability to manage multiple priorities and execute effectively in a dynamic environment.
• Experience leading operational improvement or process optimization initiatives.
• Strong business judgment with a customer-first mindset.
• Experience influencing cross-functional stakeholders and driving alignment across teams.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.