Implementation Manager, Uber Health EMEA

About the Role

Uber Health is transforming access to care through reliable, scalable, and patient-centric mobility and delivery solutions. As the business continues to expand across EMEA, we’re looking for an experienced Implementation Manager to lead high-impact client launches across one of Uber Health’s most strategic regions.

This role owns the end-to-end implementation and onboarding experience for large healthcare and social care partners, ensuring successful adoption and long-term performance of the Uber Health product suite. Working closely with senior stakeholders both internally and externally, you’ll drive complex launches for national health systems, insurers, government tenders, and social care organisations across EMEA.

Reporting into the Head of Operations & Customer Success, you’ll combine consultative solution design with strong program and project management to deliver seamless, high-touch implementations tailored to each client’s operational needs — including API and product integrations.

You’ll act as the central point of coordination across Product, Operations, Sales, Engineering, and Customer teams, aligning stakeholders and driving execution from post-sale through to successful launch and adoption.

This is a highly strategic and operational role suited to someone who thrives in fast-paced environments, can navigate complex stakeholder groups, and enjoys solving large-scale operational challenges. You’ll also contribute to broader cross-functional initiatives focused on unlocking new products, scaling processes, and supporting expansion into new markets across EMEA.

Successful candidates will bring a strong understanding of healthcare ecosystems, customer operations, and implementation best practices, alongside the ability to balance strategic thinking with flawless execution.

What You’ll Do

• Lead complex B2B implementations, managing cross-functional stakeholders across client teams (Finance, IT, Operations) and internal teams including Product, Sales, Support, and Operations.
• Conduct in-depth discovery sessions to align Uber Health solutions with each customer’s operational workflows and business objectives.
• Own the technical configuration, activation, and onboarding of client accounts, ensuring a seamless launch experience and strong customer adoption.
• Develop and deliver implementation resources including training materials, onboarding guides, coordinator playbooks, and customer communications.
• Monitor post-launch adoption, utilisation, and performance metrics, proactively identifying barriers and driving solutions to maximise customer impact and revenue growth.
• Translate customer feedback, operational insights, and data trends into actionable recommendations for Product, Sales, Marketing, Operations, and Support teams.
• Drive operational excellence by continuously improving implementation playbooks, internal tools, processes, and cross-functional workflows.
• Partner across teams to help unlock new products, operational capabilities, and market opportunities across EMEA.
• Use data-driven insights and strategic problem-solving to support scalable customer success outcomes.

What You’ll Bring

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in Implementation, Program Management, Project Management, Customer Success, or a similar client-facing role.
• Strong customer-facing experience managing complex implementations and stakeholder relationships.
• High level of data fluency with confidence interpreting insights and using data to drive decisions.
• Excellent project management, organisational, and time management skills.
• Strong written, verbal, and interpersonal communication skills.

Preferred Qualifications

• Experience working with enterprise SaaS, healthcare, mobility, or operational technology platforms.
• Comfortable managing platform configurations and learning technical concepts including API integrations.
• Proven track record of operational excellence and process improvement in fast-paced environments.
• Strong problem-solving mindset with the ability to adapt quickly and operate effectively in ambiguity.
• A proactive, builder mentality with the ability to create structure, scale processes, and drive initiatives independently.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.