Safety Investigation Specialist II

About the Role

1. Phone support to our customers and driver partners to build trust and encourage customer dedication.
2. Provide insights to members of the Leadership Team to help drive continuous improvement.
3. You will need to provide thorough, detailed support using various support platforms
4. Accurately document case details, analyze information, and provide recommendations to important team members from time to time.

What the Candidate Will Need / Bonus Points

1. Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in unique and creative ways.
2. Strong written and verbal communication skills including ability to listen effectively and to confidently voice concerns diplomatically.
3. Able to establish trust and effective working relationships with others
4. Ability to leverage multiple resources to inform and support critical decisions
5. Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow, and you are receptive to feedback.
6. Adaptability - You are able to adapt to any situation, remain customer centric, and help drive to a resolution

---- Basic Qualifications ----

As a Safety Investigations Specialist II in the India SA Safety team, you will engage with Uber customers or driver-independent drivers who have experienced Safety (Harm or Injury) issues on an Uber trip.

Alongside that, you might also from time to time be engaged to work on other side projects/new product support initiatives, etc.

Below is a non-exhaustive list of items that may help understand the role requirements better

1. Be an excellent communicator: You build trust with riders and driver-drivers who use Uber/the Uber network/platform through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber get ahead.
2. In a safety-focused team, it is imperative that you have a deep understanding of the audience that you are catering to, to find the right way to connect with the target audience. Strong, grammatically accurate English & Hindi language skills are a must.

3. Be customer-obsessed: You are passionate about customer experience, and instantly build a rapport with the riders and driver-drivers who use Uber/the Uber network/platform by being enlightening, acknowledging the situation, and displaying a genuine willingness to help.

4. Be a problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.

---- Preferred Qualifications ----

1. Should be a graduate
2. Candidates should be able to communicate optimally in Nepali, English & Hindi.
3. Must have experience of a minimum 1 yr preferably

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.