Senior Merchant Operations Manager

About the Role

UberEats Grocery and Retail is revolutionizing instant delivery and making dining effortless — whether it’s ordering groceries, celebrating with a bottle of wine, or enjoying local eats. Working at UberEats means delivering on all possibilities, not just for customers, but also for merchants growing their businesses and for delivery people seeking earnings opportunities.

We are looking for an outstanding individual to join our Canada Merchant Operations team who is passionate about designing and building creative solutions to our most complex analytical and operational challenges. This Senior Merchant Operations Manager role is critical in shaping the reliability and expansion of our GR (Grocery and Retail) marketplace in Canada, with a strong focus on compliance related to Restricted Items across provinces.

While embedded within our GR team, this role contributes to platform-wide growth by working cross-functionally with teams across Product, Marketing, Business Development, Finance, and the Restaurant business. The ideal candidate will be a strategic problem solver with strong analytical skills and exceptional stakeholder management experience.

This is a high-impact, hybrid role based in Toronto, with a strong emphasis on stakeholder management, operational design, and data-backed decision-making.

What You’ll Do

• Lead and execute critical projects that enhance customer experience, marketplace efficiency, and merchant reliability.

• Analyze large, complex datasets to uncover insights and guide strategy.

• Drive compliance efforts for restricted items across provinces.

• Collaborate with Restaurant and Grocery teams to align platform-wide strategy and P&L initiatives.

• Build operational processes and continuously improve them for scale.

• Develop dashboards, define KPIs, and deliver data-driven recommendations to senior stakeholders.

Basic Qualifications

• 4+ years of professional experience in operations, analytics, consulting, strategy, or a related field.
• Proficiency in Microsoft Excel or Google Sheets (e.g., pivot tables, v-lookups).
• Experience working in a cross-functional environment or team setting.

Preferred Qualifications

• Experience with SQL or other analytical/querying languages.
• Experience in a marketplace, on-demand, logistics, or gig economy platform.
• Proven success managing complex operational processes or programs.
• Strong communication and stakeholder engagement skills.
• Experience with compliance or policy-driven industries (e.g., alcohol, pharmacy, or regulated items).
• Experience building dashboards and defining performance metrics.

For Canada-based roles: The base salary range for this role is CAD$114,000 per year - CAD$127,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.