Strategic Operations Manager, Retail

About the Role

Grocery and Retail is a core growth engine for Uber Eats, helping consumers get everything from everyday essentials to specialty items delivered quickly and reliably across the United States and Canada.

As a Strategic Operations Manager you will drive improvements to the reliability and quality of our US&C Grocery and Retail business. This operations role calls for a combination of creative problem-solving, operational optimization, data analytics, and project management. You should be comfortable in an "all hands on deck" environment, enjoy solving problems and thrive in a startup environment. In this highly collaborative role, you will work cross-functionally with local operations teams, product, and finance to help grow Uber’s grocery and retail business.

What You’ll Do

• Marketplace Strategy & Optimization: Define, monitor, and optimize the strategic operating points for the US&C Grocery & Retail marketplace. Proactively identify improvements to products and operational configurations to drive seamless fulfillment and magical user experiences
• Cross-Functional Collaboration: Serve as a bridge between Operations, Product, Tech, and Finance. You will advocate for operational needs in the product roadmap and ensure that new features align with the unique requirements of the G&R marketplace
• Data-Driven Decision Making: Analyze complex datasets to identify trends, diagnose root causes of marketplace friction, and develop actionable insights
• End-to-End Project Management: Scope, launch, and scale high-priority projects. You will take ownership of the full lifecycle—from initial ideation and financial modeling to execution and post-launch measurement
• Process Excellence: Develop and scale playbooks that improve operational rigor. You will translate complex challenges into structured frameworks that can be applied across the North American market to ensure consistency and reliability

Basic Qualifications

• 2+ years of professional experience in strategy, operations, analytics, consulting, or a related high-growth environment
• Bachelor's Degree

Preferred Qualifications

• Experience with data analysis and automation; proficiency in SQL or Python is a strong plus
• Experience using AI-assisted development or productivity tools (e.g., Cursor, Claude) to accelerate workflows
• Prior experience in logistics, e-commerce, or retail operations

• Familiarity with financial modeling or budgeting and an understanding of how operational levers impact the P&L

• Strong problem-solving skills with a proven ability to use data to inform strategy and operational decisions

• Demonstrated experience managing cross-functional workstreams and delivering measurable impact in a fast-paced, ambiguous environment
• Excellent written and verbal communication skills; ability to explain complex technical or operational concepts to diverse stakeholders
• Ability to think strategically about the "big picture" while maintaining an intense focus on executional excellence

For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year.

For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.