Customer Success Implementation Lead, Uber for Business

About the Role

We're looking for sharp, highly motivated individuals to join our team! As a Customer Success Implementation Lead, you'll work directly with our existing Enterprise and Mid-Market customers to drive successful onboarding of new products, expand adoption of current solutions, and ensure long-term satisfaction and retention. Partnering closely with Account Executives and cross-functional stakeholders, you’ll play a critical role in deepening relationships with strategic accounts, optimizing program performance, and delivering exceptional customer service that creates lasting impact.

This role must be hybrid in Chicago or New York, following hybrid schedule

What You'll Do

• Partner with existing customers to understand their evolving needs, business goals, and success metrics, and align implementation plans to support long-term value.
• Design and manage implementation strategies for new products and additional use cases, ensuring they integrate seamlessly with the customer’s existing programs and workflows.
• Proactively identify opportunities to drive deeper adoption and engagement with current offerings through data insights, feedback loops, and best practices.
• Serve as a trusted advisor during key program launches or expansions, coordinating internal teams and customer stakeholders to deliver a smooth, timely, and effective rollout.
• Deliver tailored training and enablement to ensure customer teams are confident and successful through live sessions, scalable resources, or custom collateral.
• Oversee end-to-end technical setup, including account configuration, integrations (API/SFTP/Expense), and support for billing or reporting workflows.
• Collaborate closely with cross-functional teams (Sales, Product, Support, Marketing, and Finance) to ensure client feedback is acted on and the customer experience continuously improves.
• Identify and mitigate risks by anticipating challenges and developing action plans that prioritize customer retention and program growth.

Basic Qualifications

• Bachelor's Degree
• 3+ years of experience in a client-facing role and/or project management

Preferred Qualifications

• Strong prioritization skills - able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes.
• Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills.
• Outstanding organizational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly and seamlessly.
• Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments.
• The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers.
• Tech-savviness. You'll be using multiple systems in your role, and Salesforce experience is a plus.
• Excellent communication and collaboration abilities.
• Strong analytical, organizational and problem-solving skills
• Proficient in data analysis, interpreting results to drive meaningful conclusions
• Experience in influencing stakeholders to drive decision-making

For Chicago, IL-based roles: The base salary range for this role is USD$81,000 per year - USD$90,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$90,000 per year - USD$100,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.