Document Acceptance Standards

Document uploaded under the wrong type

The document uploaded is not a driver’s license

Ensure you take and upload a clear, full-page photo of your actual, valid driver’s license.

Unaccepted document type

The document uploaded is not recognized or accepted by our platform for this specific requirement (e.g., uploading a driver’s license instead of an official ID)

Ensure you are uploading an official government-issued or officially recognized document that matches the requested type.

Name mismatch

The name displayed on the uploaded document does not match the name registered on your driver/fleet partner account

Double-check that your first and last names are spelled exactly the same way on both your profile and the document.

Missing side

Only one side of the identity card was uploaded. The system requires both sides to verify the document's security features and expiration date

You must upload both the front and the back of your French Identity Card.

Eyes not fully visible

The eyes are obscured or cannot be clearly seen in the profile photo. This is typically caused by wearing sunglasses, heavily tinted glasses, a hat casting a shadow, or hair covering the face

Take a new photo ensuring the eyes are completely visible and open.

No face detected

The verification system cannot detect a human face in the submitted image. This occurs if the photo is too dark, blurry, taken from a side angle (profile view), or if an incorrect file type was uploaded by mistake

Look directly into the camera lens (frontal view) and ensure the entire face is centered within the frame.

Zoomed too close or too far away

Only one side of the identity card was uploaded. The system requires both sides to verify the document's security features and expiration date

Adopt a standard ID-style framing: the image must include the full head, shoulders, and upper chest, with the face occupying the majority of the frame.

Missing side

Only one side of the VTC license was uploaded. The verification process requires both the front and the back of the card to validate security features

Upload high-quality, clear photographs of both the front and the back of the VTC card.

Need supporting documents

The physical VTC card has expired, and the upload requires an accompanying official renewal document to be accepted

Upload a clear picture showing both the front and back of the VTC card alongside the official renewal attestation document.

Expired document

The VTC license is considered invalid due to one of the following two reasons:

1. The expiration date visible on the front of the physical VTC card has passed
2. The card does not appear as active when cross-checked on the official external VTC card validation platform

Check the validity date printed on the front of the card and ensure a renewed, up-to-date VTC license is uploaded. If the physical card appears valid but is rejected, verify that the license is properly registered and active within the official government validation portal.

Document uploaded under the wrong type

A file or document was uploaded into this specific slot by mistake. This slot is dedicated to recording or validating the outcome of the physical, in-person verification of the VTC license

This document type can only be uploaded by an Uber agent during the in-person verification process. The agent have to upload the correct document.

Expired document

The physical VTC card presented or recorded during the check is expired, or the external validation status shows that the driver's license is no longer legally active

The Uber agent must check on the official external website that the VTC card is active.

Information mismatch across documents

The document does not match with the document uploaded in Private Hire Driver’s License

Uber agent must check the card uploaded in Private Hire Driver’s License first.

Unaccepted document type

The file uploaded is not the correct document requested for the "France Driving Record"

You must obtain and upload the official French driving record known as the Relevé d'Information Restreint (RIR) or the Attestation de Droits à Conduire Sécurisée (ADCS). These can be downloaded online via the government platform MesPointsPermis (ANTS).

Blurred image

The photo or scan is blurry, pixelated, or has areas hidden by motion blur or bad lighting, making it impossible for reviewers to verify information

The best solution is to download the original PDF file directly from the government website and upload it without altering it.

Document uploaded under the wrong type

The document uploaded is not a “France Driving Record”

Make sure you are uploading the actual RIR / ADCS into this specific slot.

Information mismatch across documents

It means the driver’s license uploaded during the in-person check does not match with the driver’s license uploaded previously in the account

The agent or driver needs to cross check the driver’s license uploaded.

Document uploaded under the wrong type

A different document is uploaded instead of Driver’s license

This document type can only be uploaded by an Uber agent during the in-person verification process. The agent have to upload the correct document.

Need supporting documents

There is no driver’s license uploaded/approved on the account

Make sure that a driver’s license has been uploaded on the account first.

Need supporting documents

The REVTC cannot be validated because a required document has not been uploaded or approved in the account

To validate the REVTC, the KBIS must be uploaded first.

Unaccepted document type

The document provided is not an official, valid operating license

Ensure the file meets the required format and is properly submitted for validation.

Document uploaded under the wrong type

The document uploaded is not a “France Operating License”

Make sure that the document uploaded is the correct document.

Unaccepted document type

The document uploaded is not recognized as a valid corporate business license

You must upload an official company registration document and provide a recent official Extrait Kbis. For independent micro-entrepreneurs, provide your official Avis de situation au répertoire SIRENE downloaded from the INSEE website.

Name mismatch

The legal name or corporate name visible on the business license does not match the name registered on the Uber account

Verify that the first name, last name, and corporate legal name registered on your profile perfectly reflect what is printed on your Kbis or INSEE document.

Information mismatch other

There is a conflict regarding other essential data fields on the document

Double-check your profile settings and make sure your company's 9-digit SIREN (or 14-digit SIRET) number, as well as your official business headquarters address, are typed exactly as they appear on your business document.

Document uploaded under the wrong type

A completely different document was uploaded into this specific slot.In France, users frequently mistake their Vehicle Insurance (RC Circulation / Mémo Véhicule Assuré) for their Business Insurance and upload it here by mistake

Make sure you are uploading your corporate liability insurance (Attestation d'assurance RC Professionnelle Exploitation), which covers your business entity as a passenger transport service.

Unaccepted document type

The file submitted is not recognized as a valid business insurance document or document is not the correct certificate of insurance

You must upload the final, official Attestation d'assurance issued and signed by your insurance provider.

Need supporting documents

The business insurance document cannot be verified on its own because required supplementary information is missing. In France, the KBIS is first required before of insurance

Make sure you have uploaded your KBIS (France Business License) first and that it is approved. The system needs your official company registration details (like the SIRET number and legal name) active on your profile to validate that your business insurance matches your company

Not a photo of the original document

It means the user uploaded a picture of a screen (like taking a smartphone photo of their banking app open on a computer screen) or submitted a heavily altered scan/photocopy

Download the official, original PDF version of your RIB directly from your banking app or online customer portal and upload that file directly.

Unaccepted document type

The document provided is not recognized as a valid RIB or standard bank account statement

Download the official, original PDF version of your RIB directly from your banking app or online customer portal and upload that file directly.

Document uploaded under the wrong type

A completely unrelated document was uploaded into the RIB slot

Double-check your file before uploading. Ensure that your official RIB goes exactly into the banking details/RIB section of your profile.

Unaccepted document type

It means the document uploaded is not the official URSSAF compliance certificate

Log directly into the professional account on the URSSAF website and download the right document.

Document uploaded under the wrong type

An unrelated document was uploaded into the URSSAF slot

Double-check your file names before uploading. Make sure your official Attestation de vigilance URSSAF is placed strictly in its designated URSSAF section.

Need supporting documents

For this specific document, it usually means the verification system cannot clear it because your company's core registration document (KBIS / INSEE Avis) isn't approved or available yet to verify the information on the certificate

Make sure you have already uploaded your KBIS (or INSEE business registration document) in your profile and that it has been fully approved.

Unaccepted document type

The file provided is not accepted as active vehicle insurance

You must upload the official Attestation d'assurance Circulation certificate issued by your insurance provider. It must explicitly state the specific vehicle's details and active liability coverage and specify the mention “transport de personne à titre onéreux”.

Document uploaded under the wrong type

A completely different type of document was mistakenly uploaded into the vehicle insurance slot

Double-check your file before hitting submit. Ensure that your vehicle insurance certificate goes strictly into the "France Vehicle Insurance" slot.

Blurred image

The submitted document is unreadable due to poor image or scan quality

Take a clear photo of your insurance document under good lighting with no glare or shadows, making sure all four corners are visible.

Vehicle information mismatch

This means the uploaded Carte Grise does not belong to the specific vehicle registered on the account

Go to your vehicle settings in the app. Carefully check the license plate number and VIN, and correct any typos to ensure they perfectly match.

Blurred image

The uploaded photo or scan is unreadable due to low image quality

You need to take a clear and sharp photo of the Carte Grise, ensuring there is no glare or reflection and making sure all the text is easily readable.

Missing information other

The document is rejected because essential parts of the certificate are missing from the image. This typically happens when drivers only upload a cropped snippet of the certificate or forget to include the critical bottom detachment section or side margins

Take a picture of the complete, unfolded Carte Grise. Ensure that all sections of the document are fully visible in a single frame.