As we enter the third year of the pandemic, restaurants continue to see pickup and delivery continue to grow as a percentage of their business, dine-in operations impacted by the labour shortages, and a growing preference from customers for contactless ordering and payments.

That is why today we are introducing three new and improved ways to support local restaurants and their business objectives. 

1. A new pricing structure with delivery starting at 20%. This new structure puts more decision-making power in the hands of restaurants to choose only the services that matter most while continuing to fund the reliable services restaurant and consumers have come to expect

  • Lite: For restaurants that just want to process and fulfill delivery orders via the Uber Eats app. 
    • In-app search visibility
    • Marketing campaigns at your own cost
    • Standard delivery fees for customers
  • Plus:  For restaurants that want to attract new customers 
    • In-app search & feed visibility
    • Marketing campaigns at your own cost
    • Lower delivery fees for customers
  • Premium:  For restaurants that want to build a repeat customer base through in-app campaigns and loyalty programs.  
    • In-app search & higher feed visibility
    • Benefits to Uber Pass members included plus matching marketing campaign spend
    • Lowest delivery fees for customers
  • Plus under all three tiers, pickup orders will be 10%. And Bring Your Own Courier remains available at 15% for those restaurants that have their own delivery people but need marketing support.

“BCRFA appreciates Uber Canada’s proactive industry approach, it is highly commendable, consulting with the restaurant industry and working on innovative approaches to support restaurants during a difficult few years. Delivery increased with the pandemic and today’s announcement gives restaurants options to support this growth and maximize their budgets. It also supports restaurants as they grapple with staffing issues and the need for contactless service.”

  • Ian Tostenson, President and CEO, BC Restaurant and Food Services Association2. Offered at 3%, our Dine-in feature enables customers to contactlessly browse, order, and pay for food to eat in-venue:
  • For restaurants, it helps simplify operations, reducing staff time to take orders and process payments. We’ve seen it lead to higher table turns and order sizes.  
  • For customers, it addresses a growing preference for contactless ordering and payments. It also helps reduce wait times.

3. Our Webshop product is new and improved, enabling restaurants to accept orders directly from their customer website or social accounts and have them fulfilled with delivery people on the Uber Eats platform. This is offered for 2.9%.

Restaurants are looking for more choice than ever before in selecting the services and features that support their business objectives. With these new features, Uber Eats gives restaurants more flexibility, visibility, and insights needed to connect with more people and grow their business. The features will be rolled out this spring.