#ProTips for Uber Trips - Feedback is a Two-Way Street

Uber is committed to providing end-to-end high quality service. One way that we ensure this is based on the 5-star rating process after every trip. Riders rate their experience, and driver partners do the same. Uber regularly reviews this feedback and, through this process, we’re able to create and maintain a safe and respectful environment for riders and driver partners in more than 340 cities around the world.

In South Africa, we set high rating thresholds for drivers to achieve in order to continuously be able to log onto, and make use of the Uber platform. If their ratings dip below the thresholds set, the driver partner will have their access temporarily suspended and they will need to come in for retraining sessions.

This is why it is very important that you remember to rate your driver and do so accurately.

When rating an Uber Driver Partner, there are three things to look at:

★★★★★ – This was a good trip. The driver was approachable, helpful and the car was presentable. You reached your destination on time and were able to sit back and relax. Overall, it was a seamless experience and you left in a good mood.

★★★ – This was an average trip. You experienced one of the following: the driver was unpleasant to be on a trip with, the car was not presentable, or the driver got lost. Your overall experience was not a good experience.

★ – This was a terrible trip. Everything was wrong with this trip. The driver was rude and the vehicle was not in a good condition. Estimated time of arrival was missed and the driver was not able to follow the GPS correctly.

Please do not rate a driver poorly if the fare is more than usual because of dynamic pricing. Simply give them a service rating and then send us a comment stating your dissatisfaction with the price.

Sixth Star Driver Partners: If a driver has gone above and beyond or the service was really amazing, please rate them 5 stars and then write a comment letting us know about your experience. If you’ve had an incredible trip please share with us on our social media platforms – Facebook, Twitter or Instagram and use the hashtag #UberHeroes.

New to Uber? Sign up here and enter the promo code PROTIPS for a free first ride up to R150!

	SHARE
	SHARE

Happy Riding!

Team Uber