Go anywhere with Uber

Visa & Uber South Africa: Terms and Conditions

24 November 2017 / South Africa

Offers for Visa card customers using Uber in South Africa
Terms and conditions:
These terms and conditions apply to your use of the ‘6th ride free’ offer shown below.
The following words and phrases have the meanings shown next to them:
“Visa” means [Visa International Service Association of 900 Metro Center Boulevard, Foster City, CA94404-2775] and Visa card means [a payment card that bears a Visa mark issued by a participating bank] 
Uber means Uber BV of Vijzelstraat 68-78, 1017 Amsterdam, Netherlands, Uber Portier BV of Vijzelstraat 68-78, 1017 Amsterdam, Netherlands, and/or the Uber applications, websites, content, products, and services enabling access to  request transportation and/or logistics services with independent third-party providers of such services   
You means the holder of an eligible card which, depending on the offer, means a personal (non-business) Visa credit card or Visa debit card issued in the Republic of South Africa by a participating bank. 
Please refer to the offer terms set out below for the eligibility requirements applicable to each offer.
Ride means a single journey booked using the Uber app (excluding a journey that is booked using a Family or a Business profile); Order means a single meal order booked using the UberEATS app.
If you don’t currently have an Uber account, you’ll first need to take the following steps in order to benefit from the offers:
Download the Uber (and/or UberEATS) app from the Apple App Store (iPhone), Google Play (Android) or Windows;
Create an Uber account (you’ll need to read and accept Uber’s Terms of Use and Privacy Policy); and
Set your eligible card as the payment method.
General terms
The offers apply to use of the Uber app to book transport and, where indicated below, to use of the UberEATS app to order food. They don’t apply to any other Uber product, and can’t be used in conjunction with any other Uber offer or promotion.
Free rides/orders are subject to the maximum value set out in the relevant offer terms. If you qualify for a free ride/order but your ride/order exceeds the maximum value, the excess will be charged to your eligible card. If your ride/order is less than the maximum value, you won’t be able to carry over any unused value towards your next ride/order.
Free rides/orders must be within locations in the Republic of South Africa where Uber is available and are subject to the availability of Uber driver-partners and delivery-partners.
Free rides/orders can’t be sold or transferred, or otherwise redeemed for cash.
‘6th ride free, up to R100’ offer
This is a promotional offer,  available if you hold a personal (non- business) Visa-branded Credit or Debit card from South African Banks issuing Visa cards. Exclusions:  Non-Commercial, Debit Electron and Visa cards not yet open for e-commerce transactions.
Every 6th ride you complete and pay for while the offer is valid will entitle you to a free ride up to a maximum value of R100, as long as your eligible card is set as the payment method for all 6 rides. You won’t have to do anything more to claim your free ride – the promotional credit will apply automatically. You’ll be able to see in the Uber app how many rides you’ve accumulated, and when you’ve qualified for a free ride.  
Your 5 accumulated rides can be in any location where Uber operates (inside or outside the Republic of South Africa). They can be of any value, as long as there’s a charge to your eligible card for each of the 5 rides. You may be charged a minimum fare in some locations.
Your free ride will always be the 6th ride unless your 6th ride is taken outside of the Republic of South Africa – in which case your free ride will be the next ride you taken within the Republic of South Africa. You won’t be able to save up your free ride, for example, to use for a longer journey.
If you remove your eligible Visa card as the payment method, any Uber rides you pay for by a different method won’t count towards your 5 accumulated rides – but if you then re-add your eligible card, you’ll pick up where you left off.
All 5 accumulated rides need to be booked on the same Uber account. If you close your Uber account and open another one, any rides accumulated on the closed account won’t be carried over to the new one.
Rides paid for using a different payment method (even if you’ve loaded an eligible card) won’t count towards your 5 accumulated rides.
The offer is valid until 20 January 2018, so you’ll need to take any free rides by that date. There’s no restriction on the number or total value of free rides you can qualify for and take up to then.
Visa may make changes to these offer terms or withdraw this offer at any time before 20 January 2018 in which case you’ll be given as much notice as possible. You’ll still be able to take any free rides you qualify for before withdrawal of the offer, as long as you do this by 20 January 2018.
Getting in touch
If you’re a Visa cardholder, please contact Uber if you have any questions about the ‘6th ride free, up to R100’ offer, You can contact Uber online at help.uber.com or directly via your Uber app. 
If you think you’ve been charged incorrectly when you were eligible for a free ride, please get in touch with Uber at help.uber.com or via the Uber app. 
If you’re a Visa cardholder and have queries about your account, please contact your issuing bank. 
Uber is solely responsible for Uber products and services, and Visa doesn’t provide any advice, confirmation or warranty in relation to them. Uber’s own terms apply to your use of the Uber / UberEATS app.
Should any dispute arise in respect to the eligibility of the cardholder to the offers referred to herein Visa, at its sole and unfettered, discretion shall consider the merits thereof and make a decision which shall be final and binding on the cardholder eligibility in respect of the Campaign.