Stories

Prioritising your safety

June 14, 2017 / South Africa

Uber values the safety of riders and driver-partners before, during and after every trip and this is why Uber continually improves their safety features, the world over. On the driver-parter side, driver-partners and their vehicles are pre-screened, empowering riders with the knowledge that they are being transported in quality and vetted vehicles by professional drivers.  

However, there are also things that riders can do to ensure their safety. You are urged to always follow these safety tips:

Know your ride: You should always take the time to review the safety features available to you in the app. Rides with Uber can only be requested through the Uber app, so you should never accept street hail solicitations from those claiming to be with Uber. When you’re ready to request a ride, it’s important to avoid spending unnecessary time outside (especially if you are alone) with your phone in your hand. Instead, it’s best for you to wait indoors until you are notified through the app that your driver has arrived.

Know your driver: When a driver-partner accepts a trip request, you’re able to see the driver’s first name, photo, license plate number, type of vehicle as well as the vehicle colour. You’ll be able to see this from within the app itself – on the map. You should always make sure that these details match before you enter the vehicle, and ensure that you ask for the driver’s name when they open the door.

Share your trip details: Uber’s technology has made it possible for all trips to be tracked using GPS. While en route, you’re able to monitor your own trip in the app, as well as the option to share your Estimated Time of Arrival (ETA) with loved ones. This will help friends and family keep track of where you are on the trip, and they can do this without even downloading the Uber app!

In-app Help: This tool is designed to help you get a prompt response to your queries in the shortest time possible. The support system can be accessed by navigating to the “Help’’ section on the menu, which helps riders and driver-partners alike to communicate any concerns they may have during a trip, so that they can get a response as soon as possible.

Follow Intuition: When travelling with a driver-partner, you should always be aware of your surroundings, and trust your instincts and judgement if you feel that something isn’t right. You should be cautious when sharing any personal information and should always confirm that the driver-partner is in fact the one you saw on the app. If ever you feel that you’re in an emergency situation, you are advised to alert the local emergency services immediately by dialling 10111.

Remember, that there’s no need to share your phone number or other contact information with your driver. If a rider and driver ever need to contact each other, the Uber app automatically anonymizes both phone numbers to protect everyone’s privacy.

Give Feedback: You should always give feedback on how your trip went. This helps improve the Uber experience for everyone, maintain a high-quality service and provide accountability. Uber has a 24/7 global support team which reviews the feedback and follows up with appropriate action regarding reports of conduct that violates the Community Guidelines.

Uber constantly develops new technologies to ensure safety before, during, and after every ride which was not possible before.  Uber is committed to continuously help in educating riders and driver-partners on how to use the technology by providing tips to improve their safety on every ride.