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Updates

Uber operations in South Africa under new level 3 updates

July 14, 2020 / South Africa

In accordance with the updated measures announced by President Cyril Ramaphosa, on 12 July 2020, a nationwide curfew has been reinstated between 21:00 PM and 04:00 AM, with only permitted travel being authorised. Uber will continue to operate at all times across South Africa, however, riders who are traveling during curfew hours will be required to have a relevant permit in line with government regulations.

Regulatory Guidelines

  1. The Uber app will be available at all times, however, riders who are traveling during curfew hours (21:00 PM to 04:00 AM) will be required to have a relevant permit in line with government regulations.
  2. All passengers have to wear a cloth mask or face covering.
  3. Traveling outside of curfew hours is restricted for people performing level 3 services or for any other permitted purpose as mandated by the government.
  4. Limitations on passengers
    – UberGo, UberX, UberBLACK, UberASSIST, UberVIP – Maximum of 2 passengers
    – UberXL – Maximum of  3 passengers
    – UberVan – Maximum of  4 passengers

Safety

Your and the driver-partners safety is a top priority, especially now. Here are some tips to help keep you and our community safe during this time.

  • Don’t travel if you’re not feeling well. The most important thing you can do right now is stay home if you’re feeling sick.
  • Wear a cloth mask or face covering as required by government.  
  • Sit in the backseat and open the window. If possible, roll down the windows to improve ventilation.
  • Cover your mouth and nose if you sneeze or cough. Use your elbow or a tissue to cover your mouth and dispose of the tissue immediately. 
  • Handle your own belongings. Drivers will open/close their boot but please handle your own belongings at all stages of the trip. 
  • Driver-partners are also required to wear a cloth mask and sanitise the vehicle before every trip

Furthermore we have rolled out a number of new safety features and policies to help ensure the health and well-being of both riders and drivers:

  • Expert-led advice. We’re working with the World Health Organization (WHO) to share expert guidance on helping you stay safe when riding.  
  • Ready to Ride Safety Checklist. Every time you ride, you must confirm that you’ve taken specific safety steps, including wearing a face cover or a mask and cleaning your hands. Drivers are also required to complete a similar checklist.
  • Face Mask Check for drivers. We’re adding new Face Mask Check technology to help confirm that drivers are wearing a face cover or a mask before they can start driving. 
  • Ride safety feedback. Asking you to rate your ride isn’t new, but you’ll now be able to leave feedback on health and cleanliness issues, such as a driver not wearing a face cover or a mask.

We continue to monitor the situation very closely, and we are working with the relevant health authorities to understand the latest safety guidance regarding transport. We will keep you informed of any updates as the situation develops and our support team remains available via our 24/7 support channels.