For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.
- Why am I being charged before a trip is completed?
To make sure your card has sufficient funds available to cover the cost of a trip, we might charge you the upfront price of a trip before it’s completed.
- What if the actual price ends up being less than the upfront price I was charged?
Your charge will be corrected to reflect the price at the end of your trip. We’ll always provide a refund for the difference between your upfront price and your actual price if the final price is less than the initial upfront price Uber charged.
- What if I cancel my trip?
We understand that sometimes trips get canceled. We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.
- How long does it take to receive a refund?
Your refund should not take long to be reflected in your account. The average refund can take up to 7 days, but that time period is subject to change depending on a customer’s card issuer.
- What can I do if I don’t receive my refund after 7 days?
If you have not received a refund after more than 7 days after a charge, please contact your bank and provide the transaction details such as card number and transaction date.
Posted by Uber
Terms and Conditions governing participation in the “Celebration of 10 years of Uber in South Africa” promotional competition.
19 September / South Africa