Changes to fares in South Africa

With a high portion of trips at the minimum fare, the fares across South Africa will increase by an average of 5% based on the average trip mix. This increase is informed by various components such as time, distance, base and minimum fare.

For driver-partners, this will help to ensure that they are able to maximise their earnings while on the road. It matters to us that driver-partners are able to continue to maintain a sustainable living while using the Uber App. Accordingly, the change in fare prices will allow driver-partners to earn more in order to make up for the rising cost of business and living expenses that affects their earnings.

For riders, the new fare pricing means that we can invest even more in the technology features that make your Uber experience a seamless one. With the introduction of new safety tools in the Uber app, you’re able to enjoy every ride with more peace of mind to keep you connected and protected. From emergency assistance, rider insurance coverage and trusted contacts – we’re committed to your safety from pick-up to drop-off.

Our fares remain competitive, and we remain committed to offering a high-quality service to everyone in South Africa. Let’s keep South Africa moving – together.

Uber is all about providing access to safe, reliable and affordable rides at any time. We share the concerns of riders and driver-partners alike and are always doing our best to find solutions that will benefit both.

While we have always tried to keep prices as low as possible, we need to be aware of the increased costs for driver-partners. With this in mind, we’ve chosen to increase fares by 5% in South Africa from 7 December 2018. This comes after implementing an in-depth earnings review to ensure that the Uber app continues to be a reliable economic opportunity for drivers, as well as an affordable option for riders.