Our Feedback Promise

Language: EN | VN

At Uber, riders rate their experience at the end of every trip, and drivers do the same. Uber regularly reviews that feedback and, through this process, we’re able to create and maintain a safe and respectful environment for riders and drivers in more than 360 cities around the world.

Our teams are ALWAYS ready to support you before, during AND after each and every one of your rides. This means your feedback gets read and you will receive a response in a matter of hours.

Real-time feedback about drivers means Uber can correct for issues big and small – while ensuring that only the best drivers stay on the road. We take this feedback seriously – depending on the circumstances, rider feedback may lead to deactivating a partner from the system or serve as validation that the driver is providing great service.

We want you and your driver to have a great ride, every time, and this one of the many ways Uber monitors the quality of the experience. If you ever have questions or feedback, your Uber Community Managers are standing by to help at [email protected]

https://www.youtube.com/watch?v=zLDvlAOBd-E