New safety standards

Your health and safety is our top of mind.

Thank you for everything you’ve done and continue to do for those around you.

As our communities start moving again, we want you to feel safe while driving with Uber. That’s why we’re introducing new safety standards that bring together the power of leading experts and Uber’s technology.

Our new safety standards include:

In this together

We ask all riders to wear a face cover or a mask during the trip.
 
Similarly, all drivers are required to cover their faces when driving. To ensure this,  drivers have to confirm that they are wearing a mask or face cover, using the Face Cover Check technology. Please also remember that this is an important safety measure for your passengers that helps them feel safe and rate their on-trip experience better with fewer cancellations. 

Riders are also asked to sit in the back seat, to leave more space between each of you.

Accountability for everyone

Before you go online, you must confirm that you’ve taken specific safety steps including verifying that you are wearing a face cover. We’re asking all riders to follow a similar checklist before they can request a trip.

Both you and your rider can cancel the ride if the other is not wearing a face cover or a mask. Cancellations for this reason will not count towards your cancellation rate and won’t be a factor in determining your eligibility for Uber Pro. Keep in mind that in such cases, cancellation fees will not apply.

Ride Safety Feedback
Asking you to rate your rider isn’t new, but now you’ll be able to leave feedback on health and cleanliness issues, such as a rider not wearing a face cover or a mask. This helps us improve and holds everyone accountable.

As the world continues to change, we’ll continue working hard to make sure we change with it. Thank you for helping to keep your community safe.