Delivery has become an essential part of everyday life for people in Taiwan. When in need of a quick quality lunch or for some eggs and milk for breakfast, consumers rely on the 30-min delivery service from Uber Eats. When seeking an earning option, many choose the flexible way of accepting trips through Uber Eats. In response to the trust shown by the community to us as a company, we are sharing updates around our measures to make delivery safer for consumers, delivery partners and the community.

Be a stronger partner on road safety

We share the goals of Vision Zero, an international movement aimed at eliminating traffic deaths and severe injuries by helping to increase safe, health, and equitable mobility for all. We believe that injuries and fatalities are preventable. To aim for zero, we call on stronger collaboration among industry players, delivery partners, transportation authorities and advocates. We are committed to improving road safety in partnership with city leaders, advocates, and delivery partners.

We recently expanded our safety team in Taiwan to include safety policy and regulation support teams in addition to our existing 24/7 safety response teams. These are experts tasked with developing measures, studying risks and establishing risk control framework. They also partner with transportation authorities to deal with high impact incidents, regulatory compliance and provide round the clock support from incident investigations to post incident assistance.

We are piloting a six-month “Safety Collaboration Group”, as part of our safety efforts. This group will currently include delivery partners, transportation experts, representatives from unions, and scholars. It is intended to collect opinions from the stakeholders to better understand causes for road safety risks as well as to create open channels for healthy discussions to improve road safety of the public together. 

New and enhanced safety measures and features

We understand that concerns around road safety incidents associated with delivery services have led to cities considering tightening regulations and passing the Delivery Platform Ordinance. Uber Eats not only meets all applicable legal requirements, but also takes the lead to raise the bar for the industry: 

  • We host all education training content as required by laws on a mobile portal to allow delivery partners to learn about safety at their convenience. 
  • As part of our efforts to combat dangerous driving behaviors, we have introduced new measures in accordance with the applicable laws – for delivery partners with a major traffic violation over a six-month period, we will send a reminder and recommend the delivery partners to undergo refresher training. We also cooperate with the Motor Vehicle Offices by enrolling delivery partners with two major traffic violations over a six-month period in motorcycle riding education as required by laws. 
  • Our safety technology doesn’t stop at the industry-first features such as safety toolkit, emergency button, or speed limit alert. We are planning to introduce the “Take a Break” feature in Taiwan later this year to encourage delivery partners to take more breaks to avoid fatigued driving. 

Elisa Janiec, Interim GM of Uber Eats Taiwan, “We are committed to making safety at the heart of everything we do. We are pushing hard to raise the bar for measures that lead to safety on roadways, and we continue to build products to make our communities safer. We will proactively engage in dialogue on how best to redesign city streets with safety in mind and instill recommended road safety practices. We need to build together to continue to make progress on safety.”