As cities respond to COVID-19, government agencies are closing temporarily and more people are staying home. This means account activation is delayed at this time and it may take longer to get on the road. Please note that drivers may experience fewer trip requests from riders and lower earnings than usual. In consideration of this please see the below information regarding onboarding which has been released by Uber electronic platform and cooperating fleets.
1. Personal document requirements for activation
You can find minimum requirements below for becoming a MPT driver, joining a MPT fleet, and activating your account. As some local governments may be affected by the epidemic and are busy in dealing with the epidemic prevention and daily operations, you may see delays in processing your documentation. See below for details.
 Taxi License | In some cities, the taxi license tests have been postponed. It is highly recommended that you call the Traffic Division in your area to confirm whether or not your activation process will be affected. Status: Delayed for some cities |
 Professional Driver’s License, National ID, Criminal Record, Driving Record, Profile Photo and Fleet Contract | Status: Normal operation |
2. Vehicle document requirements for activation
 Vehicle Registration and MPT Proof | Since some DMVs are currently occupied, the time needed to process your vehicle and documents may be delayed. Status: Delayed for some cities |
 Vehicle Insurance, Third Liability Insurance and Passenger Insurance | Status: Normal operation |
3. Guidance if you’re looking for support
 For activation: Reserve GLH online appointment via Driver App. For other activation questions: Call new drivers phone support at 0966-789-265. | Based on the advice of public health authorities, we have temporarily closed all Uber Greenlight Hubs until further notice. |
Questions you may have
- What is Uber doing to help everyone keep one another safe?
The health and safety of the Uber community is always our priority. We are actively monitoring the coronavirus (COVID‑19) situation and are taking steps to help keep those who rely on our platform safe. Learn more and find resources.
- Where can I find driver-specific information around COVID-19?
You can find the latest updates and resources for drivers at this time on the Uber Blog.
- What is Uber’s financial assistance policy for drivers who are affected by COVID-19?
We will provide financial assistance for those who actively drive with Uber and get diagnosed with COVID-19 or are personally placed in quarantine by a public health authority due to their risk of spreading COVID-19. Learn more.
Posted by Uber