Treat people as you would like to be treated yourself. It’s a universal truth we were all taught by our parents. And something that’s important here at Uber. That’s because whether you’re a passenger trying to get from A to B—or a driver wanting to earn money—we want everyone to enjoy the ride.
That’s why we’re updating our Community Guidelines today. They now explain in plain English the kind of behavior we expect from both riders and drivers when using Uber. As part of these ground rules, for the first time we’re publishing a policy explaining why riders can lose access to Uber—just as we already do with drivers.
This is important because when drivers use Uber they do more than simply drive: they’re sharing their own car, their space, their time and a slice of who they are with passengers. We all know drivers who go above and beyond to create a five-star experience for their riders: from helping an elderly person get into and out of the car to offering water for the trip or making sure that riders get home safely after a night out.
Most riders show drivers the respect they deserve. But some don’t—whether it’s leaving trash in the car, throwing up in the back seat after too much alcohol or asking a driver to break the speed limit so they can get to their appointment on time. This kind of poor behavior is not OK, which is why we will take action against passengers who are rude, abusive or violent.
We’re proud that Uber brings people together who come from very different backgrounds: whether it’s tourists seeing the sights; co-workers sharing a trip on uberPOOL; or students driving to earn extra money. Everyone can enjoy a five-star ride when people respect each other’s differences and treat their traveling companions the way they’d like to be treated themselves.
Click here to read our new Community Guidelines. See you on the road.