Uber is a safe, reliable way to get from point A to point B. Below is a detailed overview of our safety practices in Trinidad, including our approach to screening drivers.
Our technology enables us to focus on riders and drivers safety before, during, and after every trip.
Learn more about safety at Uber:
BEFORE GETTING IN THE CAR
Your safety comes first—before you even step into the car.
- No more waiting outside to find a ride. You can start the Uber app from anywhere and wait safely for your car to arrive. That means no struggling to find the nearest bus stop late at night.
- Trips are no longer anonymous. When a driver accepts your request, you see his or her first name, photo, and license plate number. You can also check whether others have had a good experience with him or her. In addition, the driver can see your first name and rating. You can contact the driver—and vice versa— through the app if there is any confusion around pick-up details.
- Driver Requirements: In order to drive, Uber partners must posses a valid Certificate of Character with an issued date no longer than 6 months prior to launch and must successfully complete a psychometric test, as well as undergo a background check.
DURING YOUR RIDE
Even from the backseat, you can keep running the show during your Uber ride.
- Never get lost. You can see the route on the map in the app. The location is clearly marked so you know where you are on your journey—and if you are on the right route.
- Share your ETA and location. You can easily share your ride details, including the specific route and estimated time of arrival, with friends or family for extra peace of mind. They’ll receive a link where they can see in real time the name and photo of the driver, their vehicle, and where you are on the map until you arrive at your destination—and they can do all of this without having to download the Uber app themselves.
- Track your Ride. Uber uses GPS to keep a record of where a driver goes during the ride, creating accountability and a strong incentive for good behaviour.
AFTER THE RIDE
Stay in control even after you’ve reached your destination.
- Feedback and ratings after every trip. After every ride, you and your drivers need to rate each other and provide feedback. Our safety team reviews this information and investigates any issues.
- 24/7 support. If something happens in a car, whether it’s a traffic accident or altercation between you and your driver, our customer support staff are ready to respond to any issues 24 hours a day, seven days a week. Every ride is insured.
- Rapid response. We have a dedicated Incident Response Team to answer any more urgent issues. If we receive a report that a driver or rider has acted dangerously or inappropriately, we suspend their account, preventing him or her from accessing the platform while we investigate.
BEHIND THE SCENES
Uber is constantly working to improve our service and make it safe and convenient for you. Here are some of the things going on behind the scenes throughout your entire ride.
- Always on the map. Accountability is one of the things that makes riders feel safe in an Uber. We use GPS to keep a record of where a driver goes during the ride, allowing us to verify that the most efficient routes are being used, which creates accountability and a strong incentive for good behavior.
- Ongoing support: riders and drivers with whom others have consistently had a very bad experience, or who have been involved in a serious safety incident while on the platform, will lose access to Uber.
- Working with law enforcement. We have a team of former law enforcement professionals who are on call to work with police at anytime to respond to urgent needs and walk them through how we can assist in an investigation.
COMMITTED TO SAFETY
Safety is built into every trip — be it through giving riders information about their driver; tracking all trips using GPS from beginning to end; enabling riders to share their ETA or route; or incorporating feedback from riders and drivers.
The in-app safety features and practices listed above occur in addition to a driver screening process — making Uber a safe and reliable way to get from point A to point B. Our global safety and city operations teams work every day to continue enhancing safety for everyone using Uber, and we are committed to providing a service that Trinidad can rely on.
The Uber Trinidad Team
If you need assistance or have more questions/comments you can always contact us through your Uber app or in help.uber.com, we have support 24/7.
Posted by Isa
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