Since Uber Eats landed in Aotearoa in 2017, New Zealanders have been embracing great food from local restaurants, delivered direct to their door.
On-demand delivery has made all of our lives that little bit easier this past year, and we’re super excited to offer a new level of convenience to Kiwis wanting to save time on their bottle shop visit by getting a bottle of wine or a beer delivered.
Launching in Auckland this week, with Christchurch and Wellington to follow in subsequent weeks, locals can now order their favourite tipple from over 30 local bottle shops on the Uber Eats app.
The safety and wellbeing of everyone that uses the Uber Eats app is always our priority, so we’re working with experts to help ensure responsible alcohol consumption is at the heart of this feature.
A number of measures have also been put in place to help ensure the process for ordering alcohol is a safe one:
Stay sober, stay safe
If a delivery person observes that you are visibly intoxicated, they’re prompted by the app to return the alcohol to the store and they will be paid to do so. Delivery people who opt in to deliver alcohol are provided with education materials on responsible alcohol supply and local legal requirements before they can deliver alcohol items.
We appreciate customers treating delivery people with respect, and have Community Guidelines in place that clearly explain what behaviour isn’t appropriate.
Verify your age
Uber is leading the way for safety and good governance of on-demand alcohol delivery in New Zealand.
In addition to asking you to indicate that you are at least 18 years of age when you sign up for an account and when you place an alcohol order, the delivery person will be prompted to scan your evidence of age document with the Uber Driver app to verify your age before the delivery is completed. This technology captures your date of birth and the expiry date of the document, both of which are required to ensure you are of legal drinking age.
In an instance where you don’t have an approved evidence of age document, the delivery person will be prompted by the Uber Driver app to return the alcohol to the store and they will be paid to do so. In this scenario, you will not be charged for the return or items purchased.
While the Uber Eats App is available 24/7, the option for alcohol delivery is only available in app between 10am and 10.30pm and bottle shops may also have their own delivery times within this. You can check your local bottle shop’s delivery times by tapping into the bottle shop’s menu and then tapping “More info” in the “Restaurant info” section.
To encourage drinking in moderation, there are alcohol ordering limits in place. Once you have reached those limits, you will be notified in the app.
Get in touch to opt out
We understand that for some people alcohol becomes something they develop a harmful physical or emotional dependence on, so we offer self exclusion from alcohol orders and from our marketing emails through our customer support team.
Anyone who is concerned about their own or someone else’s drinking is encouraged to seek help through the Alcohol Drug Helpline on 0800 787 797.