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Keep yourself protected from scammers

October 15, 2019 / New Zealand

Scammers may sometimes target driver and delivery-partners – pretending to be Uber – in an attempt to get personal details like banking information. We want to provide you with tips for how to recognise a scammer.

What to look out for:

Uber will never call, text, or email you to request your password, verification code, credit card information or banking details, so be cautious of anybody contacting you this way and asking for this information.

How to protect yourself

To help keep your account secure, we recommend:

  • Checking – before you enter your email address or Uber password on any website – that the URL in your browser’s address bar is secure (has a ‘lock’ symbol) and shows one of the following:
  • Creating a password unique to Uber that you don’t use for any other account. 
  • Not sharing your login information with anyone, even if they ask for it. 
  • Making sure your computer has the most recent upgrades and anti-virus software. 
  • Scammers are clever. Be cautious of phone calls, text messages, and emails from anyone claiming to be an Uber employee.

It’s always best to err on the side of caution – if you have any doubts regarding your account’s security, we advise you to reset your password and verify your account’s details. You can always contact Uber Support through the Help section of your Driver app.