A busy area fee may apply during busy periods in Auckland

The busy area fee is designed to provide more choice and reliability to eaters by helping ensure they have a great selection of restaurants available to them during busy times when selection might otherwise be limited. During these times, you may be asked to pay a higher delivery fee to your restaurant when you place an order. The fee helps ensure that you can still get the food that you want when you want it, even in times of high demand.

The busy area fee only applies in times of high demand and operates to increase the total delivery fee you pay for orders placed via the Uber Eats app.  

The Uber Eats app will always show the delivery fee upfront before you place an order. If a busy area fee applies, an arrow will appear below the restaurant name and the higher delivery fee will be displayed above the menu and reflected on the order receipt.

The busy area fee is dynamic. The calculation of the busy area fee takes into account  the demand in a certain area at a particular time.

The busy area fee will only appear at times of high demand in certain areas. When it applies,  it will be included in the delivery fee, which will always be displayed in app before you place an order.