Deactivation notice FAQs

Why did I receive this message?

We have noticed that you haven’t been active on our app over the past few months. For administrative reasons, we are deactivating your account in 30 days unless you reactivate your account within this period. 

What do I need to do if I stopped using Uber Eats to earn?

You don’t have to do anything in case you’re no longer using the Uber Eats app to earn.

What do I need to do if I want to start using Uber Eats to earn again?

If you want to become active on Uber Eats again after the 30 day waiting period, we are always happy to welcome you back. You can reactivate your account by reaching out to support via the Uber Eats website or Uber Driver app. 

If you want to become active again within the 30 day waiting period, you can simply log back into your existing account.

To start delivering on our platform again, please complete the identity verification step through Ubble, our third party identity verification partner, by recording a video of your ID document. Please follow the instructions sent to your email to submit your ID document.

After deactivation, can I still log in to the app to access my previous earnings information?

Yes, you can continue to access the information in your account, but you cannot use the Uber Eats app to carry out deliveries for restaurants anymore.

What can I do if I don’t agree with the decision?

You can reach out to us at any time via the app or the form in the email that you received from us. A member of our expert team will get back to you as soon as possible.