As cities respond to COVID-19, many restaurants are switching to delivery-only, government agencies are trying to resume their operations, and more people are staying home. This means account activation is delayed at this time and it may take longer to get on the road for uber eats partners. If you own a motorbike, you may want to consider delivering with Uber Eats in Colombo & Kandy since you may experience few trip requests from riders if you choose to give rides only.
If you are a Car or Tuk partner the above will not be applicable and you may start taking trips once you complete the onboarding process.
Activation information for new delivery people
Account activation remains delayed for new Sri Lankan delivery people, so we are providing you with important information all in one place to help you in the meantime.
1. Guidance for activation requirements and documentation
You can find minimum requirements for driver documents here and for delivery people here. In some cases, you may not be able to get local documentation or requirements needed to get your account activated due to government shutdowns in your city. In others, you may see delays in processing your documentation. See below for details.
Your requirements
 Driving License | We are now honoring Transport Ministry-granted expiration date extensions for driver’s licenses. Status: Validity period of driving licenses expiring between March 16 and April 15 had been extended until 31st May. |
Your vehicle requirements if you’re driving or delivering with your own car
 Vehicle Insurance | Insurance Regulatory Commission of Sri Lanka-granted expiration date extensions for Vehicle Insurances. Status: Granted an extension on policies commenced/commencing from 15th March 2020 to 31st May. |
 Revenue License | Ministry of Public Administration, Home Affairs, announced the extension to the expiry dates of Revenue license. Status: Validity period of Revenue license expiring starting from March 16 had been extended until 31st May. |
2. Guidance if you’re looking for support
 In-person support and activations in Uber Greenlight Hubs near you | Based on the advice of public health authorities, we have temporarily closed all Uber Greenlight Hubs until further notice. If you require any support, please give a missed call to, Eats – 070 400 1000 Rides – 070 241 8453 |
Questions you may have
- What is Uber doing to help everyone keep one another safe?
The health and safety of the Uber community is always our priority. We are actively monitoring the coronavirus (COVID‑19) situation and are taking steps to help keep those who rely on our platform safe. Learn more and find resources.
- Where can I find driver-specific information around COVID-19?
You can find the latest updates and resources for drivers at this time on the Uber Blog.
- How can I stay healthy while driving or delivering?
If you choose to continue driving or delivering with Uber, here are some tips for how you can take care of yourself and others. This resource can also update you on guidance we’re giving to our app users to help keep our community safe during this challenging time.
- What is Uber’s financial assistance policy for drivers and delivery people who are affected by COVID-19?
We will provide financial assistance for up to 14 days for those who actively drive or deliver with Uber and get diagnosed with COVID-19 or are personally placed in quarantine by a public health authority due to their risk of spreading COVID-19. Learn more.
Posted by Uber
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