Upfront Fares: No Math and No Surprises

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We’re rolling out upfront fares in Jordan. Enter your destination and get the actual trip fare before you request a ride. No surprises or complicated math—you decide what’s best for you and your budget.

What about surge pricing—will I be alerted during periods of high demand?
There will be a notice above your request options letting you know when fares are elevated.

What is an authorization hold?

When you make a request, Uber places a temporary authorization hold on your card for the upfront fare of the trip. When you complete the trip, this hold is converted to a charge for the final fare. Your bank may send 1 or more SMS messages to notify you of both the hold and the actual charge.

If you cancel the trip, we will void the authorization immediately (sometimes it takes longer for credit card companies to reflect this).

Will I ever be charged an amount other than my upfront fare?
On rare occasions, you will be charged for wait time. Wait time charges are incurred after 5 minutes of the driver arriving at your location, so be ready to go when you request. Wait time will be added on top of your upfront fare, and will appear as a line item on your receipt. If your pickup or drop off locations change, your trip may revert to standard time and distance pricing.

What if I need to change my destination?
You can easily change your destination in the Uber app. When you update your destination after you’ve requested, your fare may revert to time and distance pricing.

What are Rider Fees?
These are costs that are applied to a ride if a trip has a toll or surcharge due to the use of a certain route. To give our riders the most convenient experience, these costs are already included in the upfront fare.

Have fare calculations actually changed?
No, upfront fares take into account all the factors that typically affect the price of a trip, including the expected time, distance, and traffic, as well as how many other riders are requesting rides and how many drivers are nearby. The only change is that we’re now displaying it for you upfront—no math, no surprises.

Team Uber Jordan