The Uber platform features a 2-way rating system: lessor partners and users give each other ratings based on their lease experience.
How ratings work
After each lease, users and lessor partners have the opportunity to rate each other from 1 to 5 stars, based on their lease experience. Ratings are anonymous. You won’t see individual ratings tied to a particular lease or person.
Your lessor partner rating is an average of the last 500 ratings from your users.
Ratings protection
We understand that there are things out of your control that may affect your rating. To protect your rating against overly negative or biased users, we check whether the ratings a particular user leaves are consistently low and remove these from your rating calculation.
Ratings with feedback that are beyond your control are also excluded. The list includes:
- Incorrect or poor navigation
- Mechanical issues
- Wrong pin location
- Bad co-user behavior
- and more
How to give and get ratings
- After a trip, the app gives you and your user each the opportunity to provide a rating
- If you or your user chooses lower than 5 stars, the app may ask for a bit more feedback about why that rating was chosen
- Users also have the option to choose from a set of compliments that apply to you or your lease together
- The app adds the ratings you get into an average that’s displayed to your users before and during a lease. Your rating is an average of the last 500 ratings you’ve received
How to check your rating
You can see your ratings, feedback, and compliments in your lessor partner app. Tap the menu icon in the upper left corner, then your profile photo, and then tap the average rating under your name for details.
Posted by Uber
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