Innovation is in the Uber DNA, and we are building products to make everyday life easier for everyone. This week, in an India first, Uber partnered with a public transport body in Gurugram to power city buses with our High Capacity Vehicles (HCVs) tech. This partnership promises to serve as a model to illustrate how technology can improve public transport services. 


(L to R) Amit Hitkari, AVP, DIMTS; Nitish Bhushan, Head of Central Operations, Uber India & South Asia; Sudhir Rajpal IAS, CEO, GMDA; Anju Chaudhary IAS, CEO, GMCBL; Rishav Papneja, Lead – HCV, Uber

We are committed to building a multi-modal mobility system that serves the commuting needs of all. Through our partnership with Gurugram Metropolitan City Bus Limited (GMCBL), commuters can book and pay for their seats in Gurgaon’s public transport buses using the Uber app. This pilot will start with Gurugaman CNG AC buses on the top two routes during peak commute hours. Commuters will be able to pre-book seats, follow the live location and route of the bus, and know its expected time of arrival (ETA), just like they can do with an Uber cab. 

The two routes where this pilot will operate include Badshahpur bus stand to DLF Cyber Park (Shankar Chowk) via Huda City Centre metro station, and BPTP Astaire Garden (Sector 70) to DLF Cyber Park (Shankar Chowk) via Golf Course Road. Buses will run on each route from 7 am till noon, and from 3 pm to 8 pm daily. Pricing for the tickets begins at INR 7 per kilometer. 

The partnership will reimagine bus travel by bringing a convenient commute experience with pre-booked seats in public transport buses, and fewer stops which means a faster commute, and a safer ride as there will be no standing passengers in moving buses. Overall, a faster and more pleasant travel experience on the buses. The commuters only need to show digital code confirmation on their Uber app to the driver as they board the bus. They will also benefit from round-the-clock safety support from Uber including having access to a 24X7 Safety Line.

Launching the service, Sudhir Rajpal (IAS), Chairperson, GMCBL, and CEO, GMDA, said, “Today, Gurugram is home to a diverse population and the biggest domestic and international brands in the country. We are committed to improving public transport services and making commuting in Gurugram a joyful and seamless experience. Our partnership with Uber is a step in this direction and will pave the way for using world-class technology to revolutionize bus services in the city. We are confident that this partnership will receive love from the citizens, and inspire other cities to attempt similar initiatives in the near future.”

Here are the steps to book Gurugaman buses on the Uber app:

Step 1. Fire up the Uber app and choose ‘Ride’

Step 2. Enter your pick-up and drop-off locations

Step 3. Scroll down from available options and select ‘Gurugaman Plus’

Step 4. The app will display the nearest stops on the bus route

Choose the number of seats you want to book on the bus. You can select up to a maximum of 3 seats

Step 5. Confirm your trip and choose an option to make the payment