Our global safety team has a simple, critical mission: to help set the standard for ridesharing safety. Last year, we launched a host of safety features and processes that leverage the power of technology to make our riders and drivers feel safe on every Uber ride.
This year, we’re raising the bar once more with a number of new features, including RideCheck. RideCheck proactively surfaces tools that riders and drivers may need when it detects something may have gone wrong, like an unexpected long stop.
For the past year, we’ve been piloting and refining RideCheck to ensure it works well for our customers and partners. Today, I am proud to announce that RideCheck is now available for riders and drivers in India.
How RideCheck Works
Since our first ride nearly a decade ago, GPS has been the backbone of the Uber experience. Every trip is on the map, so we know where and when you’re riding and who’s behind the wheel. By using this data and other sensors in drivers’ smartphones, our technology can detect if a trip has an unexpected long stop.
When a RideCheck is initiated, both a rider and driver will receive a notification asking if everything is OK. They can let us know through the app that all is well, or take other actions like using the emergency button or reporting the issue to Uber’s 24×7 safety helpline. Our safety team may also follow up by phone to inquire about the RideCheck.
This technology will continue to evolve, and we are working to add additional scenarios to RideCheck. Helping keep millions of riders and drivers around the world safe is a huge responsibility with unique challenges. While I’m proud of the progress we’ve made, when it comes to safety, we know our work is never done.