• All participants must be over 18 years of age and medically fit to undertake such a holiday.
  • The package is inclusive of return economy class airfare, Malaysia Visa Fee & Government Service Tax valid for travel from 1st July to 31st August, 2016. Last date to accept bookings 15 th June 2016
  • For all international travel it is mandatory to have a passport valid for 6 months from date of return. Handwritten passports and passports valid for 20 years are not accepted in many international locations. Hence the passport should be machine written and validity should not be more than 10years.
  • This international travel package is valid for Indian passport holders only.
  • The package on offer is for 2 adults traveling together for 3 nights accommodation with breakfast on twin share basis, inclusive of return airport – hotel – airport transfers and one half day panoramic city tour on seat in coach basis. Any additional inclusions over and above those mentioned herewith will need to be borne by the passenger before departure.
  • The voucher is non refundable, non encashable, non transferrable and cannot be combined with any other offer either from Musafir.com or Uber.
  • All rooms & flight seats are subject to availability at the time of booking.
  • In the event of any unforeseen circumstances such as delay in flights, political unrest, natural calamity , if there is any change or cancellation of travel plans, we shall assist to the best of our capacity.
  • Visa disclaimer: Granting visas is at the discretion of the Malaysian High Commission. All visa documents requested by the High Commission will need to be submitted by the traveller. At any given point of time, the Malaysian High Commission may ask for additional documents or personal interview to further substantiate the case. Any additional expenses on that account will need to be borne by the traveller. Musafir.com can assist with visa application in the capacity of a facilitator and cannot influence the High Commission at any given point of time.
  • Visa on arrival is subject to discretion of the Immigration Authorities in the respective destination. At any given point of time Musafir or Uber cannot influence or prevail upon the Immigration authorities. In the event that a visa on arrival is not granted or the local Immigration authorities seek to interview the winner, this is in an individual traveller capacity and we shall not be able to influence the Immigration authorities.
  • Standard International check in time is 1500hrs and check out is 1000Hrs. Guaranteed early check in or late check out is subject to additional supplement. Complimentary early check in or late check out is at the discretion of the hotel and cannot be guaranteed.
  • On account of local circumstances if there are any changes in the local half day city tour we shall intimate you about the same. We shall try and make an alternate arrangement if possible. But in case of unforeseen circumstances if we need to cancel the arrangement, no refund is due to the winner for the cancelled services.
  • No refund for any unutilised services.
  • Breakfast included in the package is based on a buffet arrangement as per fixed time as per hotel booked. In case a breakfast is ordered in the room, the supplement for the same should be paid by the winner directly to the hotel.
  • All personal expenses such as laundry, mini bar, room services, meals on tour excluding the breakfast, any additional services or sightseeing, liquor, beverages, cigarettes and other incidentals are on direct payment basis and not included in the package.
  • Musafir and Uber will not be responsible for any damage to property done by the winner while on tour and the same if any needs to be compensated by the guest directly on tour. The winner is responsible for his personal belongings & travel documents at all times pre tour and on tour.
  • Seat in coach services are clubbed services where in multi cultural travellers travel together in a combined service. All these services will be at a fixed time. The winners are required to come to the hotel lobby 15mins before the pick up time. The vehicle will not wait beyond 10mins of the pre designated time post which the driver shall leave. This will be considered as a no show service.
  • If the winner wishes to avail of this service on an alternate date or time it will be considered as an additional booking and he/ she would need to pay the cost for the same on tour. This applies to seat in coach arrival and departure transfers as well.
  • In case of any on tour problem kindly contact the local help desk number provided on the voucher. In the event that requested support is not available locally or the number is unreachable, please contact the Musafir office helpdesk number provided for any assistance.
  • While we strive to ensure that the hotel providers we use at all times are well maintained and provide great service to all their guests, Musafir and Uber are not responsible for any service related lapses at the hotel. Similarly our car service providers are all validated by the our team, but Musafir and Uber are not responsible for any service lapse by a third party vendor. We shall of course assist you to the best of our capacity in such an unforeseen circumstance
  • Whilst these services have been facilitated by Uber and Musafir, the services itself are being provided by third party airlines and hotels. Accordingly, such airlines and hotels shall alone be responsible for the services and/or any mishaps/accidents that may happen in the provision of such services, and no other party (including Uber and its affiliates) will be responsible or liable for the same, and any claims for such mishaps/accidents will lie solely against the relevant airlines and hotels and not Uber or any of its affiliates. However, for services for which Musafir is reponsible including booking of airtickets, hotel rooms, local tours being provided, Musafir alone will be solely responsible for any mishaps related to booking of the same.
  • Whilst “Uber” and “Musafir” has facilitated our availing of the services, Uber and Musafir are not transportation service providers, but mere intermediaries. Accordingly, Uber has no responsibility or liability for the services provided. Musafir has no responsibility or liability for the services provided other than for the services being directly provided by Musafir.
  • The terms and conditions for using the “Uber” app will govern the relationship among winning riders, their companion and Uber.