Cancellations can be frustrating for riders and driver partners alike, which is why the cancellation fee is in place to ensure that drivers are fairly compensated for their time when committing to a trip.

In general, if the rider cancels a trip within 5 minutes of the initial request, they will not be charged a cancellation fee. However, if the trip is cancelled after 5 minutes, the rider will be charged a fee depending upon the category of the ride.

In case the driver is running more than 5 minutes late, the rider does not get charged on cancellation.

The rider is also charged a cancellation fee in case of a no-show; when a rider fails to meet his driver-partner within certain minutes of the ride arriving at pick-up location.

– For a POOL ride, the rider is required to start the trip within 2 minutes of the arrival of the ride

– For a non-POOL ride, the rider is required to start the trip within 5 minutes of the arrival of the ride

The cancellation fee will be automatically added to the fare of your next successfully completed trip.

Cancellation Fee in Delhi NCR:

uberMOTO: Rs. 20 + 6% Service tax

uberPOOL: Rs. 60 + 6% Service tax

uberGO: Rs. 60 + 6% Service tax

uberX: Rs. 69 + 6% Service tax

uberXL: Rs. 100 + 6% Service tax

uberHIRE: Rs. 100 + 6% Service tax