When it comes to ensuring a high-quality experience for both riders and drivers with Uber, we’re always shooting for the stars — 5, to be exact. We take your feedback seriously, and so do driver-partners. It helps correct for issues big and small, and maintain a high level of service that sets the Uber experience apart.

But a trip with Uber should be a good experience for everyone. To help you Uber it around Kochi like a pro, we wanted to answer some of the common questions from our riders.

What cars does Uber Kochi have on the system?

Uber’s goal is to get you a high quality ride as quickly as possible. To do that we need to work with a range of vehicles that are spacious and provide a great ride. The different kind of cars we have in Kochi include –

  • Hatchback (₹7/km) includes cars such as Tata Indica, Toyota Etios Liva and Ford Figo
  • Sedan (₹7/km) includes cars such as Toyota Etios, Mahindra Verito, and Maruti Suzuki Swift DZire

Both Hactchbacks and sedans are part of uberX.

As a rider, your request is sent to the nearest available car. All the drivers and cars on the system are licensed professionals, and start driving only after going through a stringent quality process. If you ever feel that a specific vehicle is subpar quality, please do let us know.

Could you share some sample fares?

Sample uberX fares to/from M.G Road

Marine Drive ~ ₹80

Thevara ~ ₹85

South Railway Station ~ ₹63

Sample uberX fares to/from Lulu Mall

Kadavanthara ~ ₹156

Thrippunithura ~₹140

Kundanoor ~ ₹145

Fort Kochi ~ ₹278

Sample uberX fares to/from Kundanoor

South Railway Station ~ 165

Angamaly ~ ₹450

Edappally ~ ₹123

Sample uberX fares to/from Infopark, Cochin

Nucleus Mall ~ ₹185

Cochin International Airport ~ ₹495

Lulu Mall ~ ₹129

South Railway Station ~ ₹170

North Railway Station ~ ₹150

Sample uberX fares to/from Kalamassery

Panampilly Nagar ~ ₹190

M.G Road ~ ₹320

Fort Kochi ~ ₹370

Sample uberX fares to/from Edappally

Alwaye ~ ₹133

Aroor South ~ ₹194

Wonder la  ~ ₹160

Can you Uber it to/from the airport?

Uber is committed to providing a safe, reliable and affordable way to travel to/from the airport. An airport convenience fee of ₹ 100 (for pickup as well as drop) will be added to your fare for all trips to an from the aiport to account for cess, service and miscellaneous parking fees.

However, we’re still the most affordable means of traveling to/from the airport at ₹ 7/km.

uber_tokyo_haneda_airport_special_blog_header_700x300_r3

 

 

 

 

 

 

Sample fares to/from airport

Infopark ~ ₹346 – 494

Edappally ~ ₹260 – 380

Panampilly Nagar ~ ₹300 – 350

Alwaye – ₹ 153 – 193

M.G  Road – ₹ 389 – 550

Where can Uber be used in the city?

rsz_screen_shot_2015-06-09_at_82337_pm (1)

Uber can be used anywhere within Kochi city limits (including the airport). We currently do not service areas outside Kochi, especially places like Chendamangalam, Cherthala, Kumarakom etc.

Could you explain the new safety features which have been added?

Sure! Our commitment to safety means we’re always working to make riding with Uber the  safest and most dependable way to get around. As part of that commitment, we are always seeking to improve our safety technologies and processes.

Over the last few months, we launched a number of key safety initiatives in India, including re-verification of all driver partners with the police, additional background screening with First Advantage, and the establishment of a dedicated local Incident Response Team to handle critical situations.Today, we’re augmenting these improved processes with upgraded technology for Uber in India.

SEND STATUS: SHARING YOUR JOURNEY WITH FRIENDS & FAMILY

We’ve added a new feature, Send Status, that builds on and replaces Share my ETA. Send Status enables riders to share details about their driver and vehicle – including live GPS tracking, driver photo, name and vehicle license number – with family and friends.

With this new feature, riders can also send trip details to up to five pre-selected contacts with just two taps of a button. Send Status makes it even easier for friends and family to pinpoint your exact location and track trip progress in real time — from start to finish.

Here’s how to quickly “Send Status” to a pre-selected group of your family and friends:

  1. Set up your list of contacts
    In the Uber app settings, you can select up to 5 of your preferred contacts
  2. Request a ride as usual
  3. Before your driver arrives or at any point during your journey, tap ‘Send Status’
    Your pre-selected list of contacts will receive a link to view your trip status live as soon as you hit send (no SMS fees charged). You can also add additional contacts to share your trip details with at this point.

emergency_contacts_tutorial_edited-1-576x1024_framed1Send-Status-UI2

SOS

We have also added an SOS button directly in-app so riders can immediately contact local authorities in the rare event of an emergency.

How it works:

  1. In case of an emergency, tap SOS in the top right of the screen
  2. Confirm the call to automatically dial local authorities (‘100’)

Trip-Accepted-2SOS-UI-576x1024

What is the Uber *Golden* rule?

Please treat your driver (and their car) with care. It’s their office you’re sitting in, and let’s be honest: that greasy pizza can wait.

Uber_LA_rider-etiquette_donts_640_300_r1

*Pro Tip: Even if you need to be at your location, like, pronto, please don’t encourage your driver to break traffic laws like illegal u-turns. They’re there for everyone’s safety.

As always, feel free to reach out via email ([email protected]) or on Twitter (@Uber_Kochi) if you have any questions!

Love,

Team Uber Kochi